Most HDTVs can be considered quite reliable, with big-name brands like Panasonic, Samsung, LG, and Toshiba scoring high marks on consumer surveys. But even though today’s HDTVs have a 7-10 year life expectancy, you could end up owning one with a problem that requires a costly repair. Don’t panic: We’re going to outline the steps you should take when you make your purchase to guard against this eventuality.
We consider small TVs that sell for under $200 more or less disposable, but big screen models cost real money. If you’re on a fixed income, or plan to finance your purchase, we strongly recommend sticking with brands that have an excellent reputation for product reliability and customer service. JD Power’s most recent customer satisfaction survey gave top performance and reliability marks to Samsung for its 50-inch and larger HDTVs . The survey also ranked Samsung number one overall in HDTVs. Vizio, the second largest seller of HDTVs in the U.S. behind Samsung, did not do so well: The company ranked 4th overall, with consumers citing below-average reliability and performance. Complaints listed on consumer websites such as consumeraffairs.com also suggest that Vizio’s customer service and warranties leave a lot to be desired.
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If you’re worried that you won’t be able afford a major repair during the first few years of HDTV ownership, here’s what we recommend.
• Pay for your TV using an American Express, MasterCard , or a Visa Signature card (it must be a Signature type). These three options offer a free doubling of the manufacturer’s warranty for up to one year parts and labor (most new HDTVs come with a one-year factory warranty).
• If you can’t obtain one of the above cards, or want to take advantage of a store’s free financing deal—or simply desire longer-term peace of mind—a SquareTrade extended warranty from Costco is a real deal that big screen HDTV and UHDTV buyers should not pass up!
Costco now offers a SquareTrade three-year extended warranty for $99.99 (members) or $104.99 (non-members) on any television $1000 and up. They also offer a $29.99 (members) 0r $34.99 (non-members) for TVs costing less than $500, or $59.99 to $64.99 for HDTVs costing from $500 to $1000 warranty for TVs . Some restrictions apply: You must buy the TV from an authorized dealer (or Costco), and the plan must be added within 60 days of your purchase. The three-year warranty comes on top of the manufacturer’s own warranty. For example, Sony, Samsung, Panasonic, and LG HDTVs come with a 12-month parts and labor warranty, so that’s 4 years total with the SquareTrade plan added. Sony UHDTVs
We compared TV prices from Best Buy and Amazon (with UPP link they are about the same) along with the Best Buy Geek Squad protection plan pricing and the SquareTrade/Costco deal on TVs above $1000. Guess what we found? Savings up to 83% from SquareTrade/Costco compared with Geek Squad protection. This translates to $170-$500 in savings depending on the TV type and selling price. Here are a few examples:
Samsung UN55F7100
Samsung PN64F8500: Amazon ($2897.99); BB ($2899.99); BB Geek Squad 4-year total plan ($499.99); Costco SquareTrade 4-year total plan ($99.99 / $104.99 NM)
Panasonic TC-P65ZT60
Sony XBR-65X900A
Samsung KN55S9C
(BB=Best Buy; NM=non Costco-member)
Bottom Line: The price for the Costco SquareTrade protection plan is so low, we can’t see why anyone would pass it up.
Note: prices are correct as of posting and may change at any time, please verify with our links
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Samsung tv worst tv ever the world. I purchased samsung 46 inch smart tv @ price 1.02 lakh, tv not work for even 3 month panel is replaced by samsung. After completion of one year tv is not working again. this time also required to change the panel. company demanded 32k for changing the panel. most recomended not to purchase samsung tv, as it’s worst.
Discover Card also doubles the manufacturer’s warranty up to an additional year.
https://www.discover.com/credit-cards/member-benefits/extended-warranty.html
Is five year total if you’re a member, Costco offers two year warranty on all their TVs and computers. So if you buy the TV at Costco you will get a total of 5 years.
Yes that is correct . TVs purchased from Costco come with 2 year protection. The only issue is most of Costco HDTVs are derivative models that do no appear in the manufacturer’s normal line-up and may lack a feature found in the general distribution product.
We advise checking with the TV maker to determine the full feature set.
HD Guru