Consumer Warning: HDTV Sellers Inflate Advertised Screen Sizes

September 11th, 2012 · 4 Comments · 3D HDTV, LCD Flat Panel, LED LCD Flat Panels, News, Plasma

It’s getting tougher to know the real size of TV screens. TV sellers are misleading consumers into believing the actual “active” screen is bigger than it really is. In 2008, the US Federal Trade Commission (FTC) issued guidelines to TV makers and sellers to ensure consumers aren’t deceived. A search of TV seller and maker websites found a significant number of them not complying, providing confusing or inaccurate screen size information or burying the correct data on secondary pages past the “add to cart” page.

Deceived consumers believe they are getting a better buy finding a bigger screen HDTV for less money than competing models.

Learn the FTC rules and see examples of screen size inflation after the break.

Shopping for the right HDTV is not an easy task. You need to make many decisions: picking the technology (LED lit LCD, LCD or plasma), features, resolution (720p or 1080p) refresh rates and more. Screen size should be based on your budget and viewing distance (see our chart and article here).

In the last few years TV makers and sellers have adopted the term “XX Class” to show screen size. If a TV is a 40” Class don’t assume the screen is actually 40 inches (all HDTV screens are stated in the diagonal) of crisp, clear HDTV images. Many HDTV screens are not the same size as stated. We contacted an FTC representative to learn the guidelines. The FTC spokesman told HD Guru:

If a size “Class” is listed it must be no greater than one-half of an inch larger than the HDTVs actual active area
If the “Class” is greater, the real screen size must be accurately listed right along with the class listing. This rule applies to all advertisements, websites, and anywhere the TV is offered for sale.

We quickly found a Sceptre 40” Class TV offered by Walmart. After contacting Walmart they corrected the screen listing by including the true measurement of 38.5 inches. However, Walmart continues to violate the FTC guidelines by calling it a “40-inch class” while it is really “39-inch class.” This is no insignificant amount of real estate. The difference between 38.5 inches (actual) and 40-inches diagonal is  over 50 square inches in area. This is more than an iPad screen.

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Sceptre

TV maker Sceptre list models as a “40 series.” You must go to the specifications page to learn that the true screen size only measures 38.5 inches. The FTC spokesman stated the actual screen size should be listed on the product listing page too.

Do Other Major TV Sellers Follow the FTC Rules?

Nope. We checked other 39-inch class (38.5-inch actual size) HDTVs sold by WalMart, Sears, Best Buy and HH Gregg.   Here’s what we found.

 

WalMart

Wrongly lists this model as a 40″ Class, when it is really a 39-inch class according to FTC guidelines. We contacted WalMart public relations for a response, however we have not received one.

Sears 

Lists the screen size class but does not show the actual size, which is 38.5-inches.

The Seiki website also misstates the screen size.

 

 

 

Best Buy


Best Buy does not state the actual size on the listing page as required. It also misleads consumers by posting the inflated actual screen size in its weekly 9/2/12 circular (above) for its “39-inch Class Insignia, which is really 38.5-inches. They also incorrectly list the actual screen size of a 39-inch Haier.

We received a response to our inquiry from Best Buy corporate spokesperson by email regarding its non-compliance to the FTC guideline. It states:

“Thank you for bringing this to our attention. We do adhere to FTC regulations and guidelines as they pertain to screen sizes for TVs. You were correct in that our 9/2 circular had
inaccurate information with regard to the Insignia 39″. This was unfortunately a human error and is listed correctly on our website. The issue with the Haier 39″ TV is currently being
corrected on our website as well.”

We checked back on the BB website and found the prime listings of HDTVs still do not contain the actual screen size, even though you can “add to cart” the item without the disclosure. We asked why and will publish a response when we receive it.

HH Gregg



Regional retailer HH Gregg website lists two sale HDTVs  The LG is in FTC compliance with proper disclosure showing the actual screen size,  the Hisense is not. It  should read 39″ Class (38.5″ diagonal).

Recommendations

Prospective HDTV purchasers should go to the manufacturer’s website to attempt to learn the true active screen measurement before making a buying decision. If it is not given, bring a tape measure to the dealership to confirm the true size of the picture .  In some cases, this is the only way to know the real screen size.  You may learn the sale ad is inaccurate and the TV for its give true screen size is not the bargain you thought it was.

 

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4 Comments so far ↓

  • Daniel

    Then is oled and or quantum dots a different technology? Or still lcd

    Daniel — OLED is a different technology from LCD. OLED is a self-emissive screen technology. LCD requires LED back or edge lighting to produce a picture. LED/LCDs are generally brighter, OLEDs generally have deeper black levels and are significantly more expensive. Quantum Dots are being used in place of color filters to produce deeper and wider colors in top-end 4K Ultra HD LED/LCD TVs. They also contribute to producing high dynamic range. Samsung is working on a hybrid technology that will also apply quantum dot technology to OLED screens. But this is still two to three years off. — GT

  • In Nominate

    The difference in the screen area between 40″ and 38.5″ is not ‘just under 49 sq in’. It is over 50 sq in. The formula for the screen area of a 16:9 screen is d^2 * (16 * 9) / (16^2 + 9^2) or d^2 * 0.4273

    Thanks for the information. Corrected .

    HD Guru

  • Cliff Farris

    There is another deduction from size. I have a brand new 16:9 TV. I cannot see all of most shows. And . . . this is using Comcast’s top of the line HD digital service.

    I can cut off the top and bottom third of the picture to fill the the screen, screw up the proportion of the picture, or I can show is in 4:3 ratio.

    This last shows the picture and uses about 70 percent of the screen. Bottom line is that the useable size is way less than the small diagonal measurement.

    This whole thing is a fraud.

    We’ve written extensively about tv and set top box settings . We have recently learned many HD set top boxes do not have the right factory default setting requiring users to reset their boxes.

    The HDTV should always be set to the “Full” aspect ratio to view HD content.
    The set top box needs to be adjusted to tell the box the TV has a 16×9 aspect ratio, not 4:3 as this is the most common error. output should be set to 1080i with 1080p HDTVs.

    Properly adjusted HDTV content such as network series should be filling the screen, undistorted using the correct TV and set top box settings. If your picture is being cut off , contact your provider for instructions on changing the settings on your particular set top box.

    HD Guru

  • Andy Sullivan

    You don’t help matters when you state “technologies like LED, LCD, and plasma. You know that LED is not a television technology. The technology is still LCD. LED refers to the way the LCD screen is lighted.

    We’ve changed it to LED lit LCD. just for you.

    HD Guru

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