Hey thank you for putting this info on your site. I have already had Best Buy to replace my KDSR50XBR1 hdtv once already and I am starting to have the same problem. Bottom right corner has Yellow stains all around the corner. I have already called Best Buy and all they are doing is sending me to the same TV repair outfit again. The first time I had no TV for four to five weeks until I went off on Best Buy and they replaced it. Know what do I do go off again and get the same tv back and have the same problem later on. Do you know where I can get more info on Lawsuit?

I bought one in june 07, the next week i returned it and bought pioneer elite. No comparission.

i just purchased a sony sxrd50…. . after reading your article about sony’s optical block issue and lawsuit, and that toshiba is pulling out of the dlp market, should i keep my set or return it. i still have two weeks to return it.
thanks,
larry

Up to you,  BTW Toshiba will be supplying parts and service on its rear projectors for years and its closeout have some outstanding low prices.

The HD Guru 

I bought the xbr50 1.5 years ago. I have always noticed the lower right has a noticeable yellow tinge when the screen is colored white. Is this the optical issue?
I’m searching the forums because today the TV won’t turn on. The green lamp blinks then goes steady green, a picture with sound appears then the TV switches off. The power lamp flashes red.
Very poor performance for a 18 month old TV costing $2,000

HEY CHUCK HERE IS THE SITE FOR MORE INFO ON SONY LAW SUIT http://www.computerworld.com/blogs/node/5135

Our 2 year old 60XBR1 recently experienced the same latent fault – right side yellow staining, eventual shut down w/ the red flash error code. Called problem in 10 days ago. The Optical Block (OB) will be replaced, under warranty, tomorrow. I’ll be curious to see if the new OB has the same part number. Can anyone confirm if the replacement OBs contain a redesign to correct the root cause or am I just buying time until the new OB begins to break down as well? Based on all the blogs I’ve read several folks are now on their third OB and now there are over 200K sets affected. I felt we did alot of research on this set a few years ago. First the undisclosed 1080 input limitation and now this fiasco.

My Sony KDS-R50XBR1 has a washed out image in the upper left side of the screen(almost the shape of a face). When direct sunlight is shining on the screen you can see it even when the tv is off. When the tv is on the colors appear washed out in this particular area, at night you don’t notice any defects.I feel that the light is being refracted causing this issue.It’s at a SONY dealer and they think this is normal.When I spent the big bucks they said a room with this type of sun should not effect the quality……….Ever hear of this one?

My Sony KDS-R50XBR1 has a washed out image in the upper left side of the screen(almost the shape of a face). When direct sunlight is shining on the screen you can see it even when the tv is off. When the tv is on the colors appear washed out in this particular area, at night you don’t notice any defects.I feel that the light is being refracted causing this issue.It’s at a SONY dealer and they think this is normal.When I spent the big bucks they said a room with this type of sun should not effect the quality……….Ever hear of this one?

I have a KDSR50XBR1 50″ bought 6/17/2006. I’ve getting this yellow tint,it discolor’s the flesh tones,when I bought this it was perfect I never had to adjust any thing. Calles Sony,they gave me a service center number,I called and it was over 200 miles away,they won’t travel that far.Called Sony back,gave a Sears number,I called them they want over 100.00 just to come out.I don’t think so.I do have a 5yr warranty from ABC Warehouse,guess I will use that.Sony sent me a customer survey,I told them I would never buy another Sony Product. Good luck to all that have this problem!

I purchased the first Sony SXRD 50A2000 in San Antonio, purchase date August 2006. This model in the past few weeks has developed the yellow/green staining in the bottom right corner. I have been unable to find any information as to whether Sony intends to cover this model series. If anyone has any information I would greatly appreciate it. This might be the next wave of issues. Looks like all their HD rear projection tv’s are failing.

I bought my Sony SXRD 50″ back in January 2006. I purchased the extended warrranty from Circuit City. After I started having the yellowing problem I called their repair people (1-800-firedog) & set up a date for them to come out & take a look at it. About 1/2 hr later one of their techs called me back & after telling him the trouble he said they know about this problem. I gave him the serial # of the set, they had someone out in just over a week to fix it. They said the have not had any trouble with this problem after installing the new improve part. The picture looks great. Time will tell.

Sony customer service need a new “optical” change. They seem not to worry about the customers anymore. I back the lawsuit 110% and hope Sony replaces my TV with Panasonic (yea right)

I HAVE A SONY SXRD SET PURCHASED APRIL 2006 AND THE GREEN YELLOW TINT HAS APPEARED,ACTUALLY IT APPEARED 1 MONTH AGO BUT TECH.HELP WOULD RUN ME THROUGH POWER RESETS AND HDMI RESETS AND THE PROBLEM WAS STILL THERE,NOW I AM WAITING FOR SERVICE WHICH HAS TOLD ME THEY DON’T SERVICE MY AREA,RURAL,SO SONY REP.WILL BE CONTACTING ME WITHIN 3 DAYS I WILL REPORT OUTCOME,I AM IN LAWSUIT
AND WILL BE PATIENT IF THIS ISSUE IS RESOLVED.

YOU NEED YOUR OPTICAL BLOCK REPLACED JUAN..IT IS DEFECTIVE AND SONY KNOWS IT.. THEY ARE BEING SUE IN A CLASS ACTION SUIT OVER THE GREEN TINT ISSUE..
THEY MUST REPLACE IT FREE AND THE WARRANTY EXTENDS TO OCT 2009…(FOR THAT PROBLEM) I THNK IT SHOULD BE LONGER…IF IT BREAKS DOWN TWICE THEY WILL HAVE TO REPLACE THE SET!!

I purchased my SXRD 50″ in Dec of 05. We thought
the problem was a bad lamp until we received
email fron Sony notifying of the class action
suit. Called Sony warranty and they verified that
it was optical block problem. Yellow and green
tint all across the picture. Sony gave us a local
video shop that immediately ordered the block and
will be out in just a few days. They said there would be “no charge”. It is approx. a $1000 fix
without warranty per this shop. Hope the new optical block is a long term fix. Have never had
problems with Sony products before. Pretty sad for
a high buck set like this!

I PURCHASED A SONY LCD HD TV MODEL#42-WE655 ON 2-10-05. WHAT A WASTE OF MONEY. DO NOT BUY THIS TV. THE LAMP BLOWS OUT TWICE A YEAR AND COST $200 EACH TIME TO REPLACE THE LAMP. WHEN I CALLED SONY TO SEE IF SOMETHING MIGHT BE WRONG WITH THE TV. CUSTOMER SERVICE REPLIED THAT YOU HAVE TO LIMIT THE TIME THE SET IS ON . THIS IS INSANE AND IF THIS IS SO WHY WAS’NT WE TOLD ABOUT THE TIME LIMIT AT PURCHASE? WHY WOULD ANYONE PAY THOUSANDS OF DOLLARS NOT TO TV OR PAY AN EXTRA $400 A TO WATCH TV. SAVE YOUR MONEY FOR SOMETHING YOU CAN ENJOY NOT A SONY.

I purchased the kds 60″ in dec 2005. I have never been satisfied w/this tv. Most of the hd chanels (as few as there were at the time) were pretty good, however, the hue colors have always been off in my opinion no matter how I adusted it and believe me I spent a lot of time on it. I was trying to return it to Sears around christmas and after numerous time being put on hold. I decided to keep it thinking that it is because it is hd and eventually all others stations would be good. I have always had a green hue, no matter how it was adjusted, however it became really bad, not being able to see true black colors. I contacted sony last week who gave me a tv repair shop number. The tv was fixed free of charge and the black color has returned right. I still am not happy with all of the colors however and wished with all my heart I would have returned. One thing the people who set it up, took the box and there would have been a charge for not having it. Long story short (too late) I wished I would have returned it and bought something else. I paid $5000.00 for it.

my SXRD 50 sony is about 14 months old has total green picture people are green everything is. paid 2,999.00 at circut city optical block is out also tv was turning itself on and off by its self every 30 minutes bulb going out,called circut city have warranty with them, guy comes out after 10 days tells me what i have already read here 25 days later there going to be here tomorrow to repair using refurbished parts,circut city said that i should have read my fine print on contract when i bought tv well long story made short i told her i did and also it states that i have to be satified when service is over well i will never be with this tv not until they replace it with a lcd i will make there days a living nightmare until i die or someone at there service center does of a heart attack if every body on this page would stand up for there consumer rights and make them replace these tvs maybe sony and the rest of them would think twice about selling junk to us.Just like several retail stores are still selling these junk piles and telling me theres no problems with them ,i have been threw out of stores over this issue and do call sony everydayyyyyyyyyyyy.

I’ve had the Sony KDS-R50XBR1 for about a year,had lamp replaced 4months ago,optical block replaced 4 weeks ago,and now the picture is noticably less sharp and washed out in high def.the tech i called said block replacement should have resolved any picture issues and i should call my local service rep. I think i’ll have to wait for law suit to resolve if they just keep putting faulty parts in and not living up to their quality standards. VERY diapointed with sony and am probably never buying sony again.Wish i hadnt bought a playstation 3 and got a xbox 360 with highdef dvd if my blue rays arent going to look high def anyway!

I’ve had the Sony KDS-R60XBR1 for two years,had lamp and optical block replaced a week ago. The colors have been corrected but the picture is no where near what it was. HD is now fuzzy and SD looks even worse. I have a second call in to double check the OB. Has anyone else had the same problem? This was a $4500 TV two years ago. What a waste. I would never have thought this of Sony.

Bought my 60″ sxrd br1 dec of 2005 ($6000 cdn) – started getting a yellow/green tinge over the whoke screen about a month ago (about 6000 hrs of use). Figured it was the bulb. Had to order bulb from the states (canadian customer – Toronto) Bulb didn’t correct the problem. Guess it’s the OB. I hope Sony Canada will abide by the US class action suit findings.

Yep, me too. I bought my TV about 2 years ago for about 4200 dollars. It started to change to a green tent in about 8 months, it wasn’t bad just noticeable. I started to notice when it got bad blocks of the screen where getting greener and yellow. Finally the light above the lamp marker near the power button was blinking and the screen went blank. So, i called Sony and Sound Advice/Tweeter(where I bought it) and they both said i need to order a lamp. So i did for 250 dollars. Well the lamp was installed and still no screen and the light continues to flash. Sony made no mention of this extended warrantee now that i see that everyone who bought this TV has the same exact PROBLEM. From the looks of it do not waste your time fixing it. They are sending the same old part that went bad in the first place and you will be right back where you left off in another year. Demand a new TV and if you still have the in store warrantee demand a new TV there. If there is a class action for our money back I am game.

Is there any news on a class action for this case?

I’ve had the KDSR60XBR1 for about 1.5 years now and unlike most here, I have LOVED it. A really great picture with sharp lines on DirectTV HD. …. However I had to replace the lamp 2 months ago and now I’ve got (ewww) >>…

I have had my 50″ xbr for since December of 2005. About 3 months ago it started showing a green hue from the center of the screen all the way to the right side. I had the lamp changed and there was no improvement. I can’t believe that so many people are having the same problem. I’m going to make Sony aware of the problem and see what they do about it! I will post the outcome.

I have had the KDS-R60BXR1 for almost 2 years and I have had nothing but problems (not to self…invest in the extended service plan). I have lost a total of about 4 months of viewing with this TV because of service problems (2 months when I first bought it and now). First, I had to deal with the dreaded optical block problem, which took 6 weeks to fix due to backorders. Secondly; the TV’s picture started degrading which resulted in the lamp blowing out, which i was told should have happened sooner since we use the TV roughly 16 hours per week. Now, the lamp light keeps blinking four times and the TV does not turn on. The recommendation on the internet and sony (power off, unplug, wait, plug in, yada yada) only works some of the time. Sony says this is a problem unrelated to the Optical issue and I will have to get someone to service the TV again. I called several authorized service centers. Each one informed me that this too is a known issue related either a fan malfunction or some type of electrical part issue. Either one would cost roughly $800-1,200 to fix. This is nuts. Another class-action lawsuit should be filed.

I have a KDS-R50XBR1 with a picture that has a green tint to it everywhere. Do you think this is a potential optical block problem. I called the repair person in my area to see if my set is covered in the extended warranty. He said it depends on the serial number. That is 9014247. He hasn’t called back yet but I would like to know your thoughts.

Thank you

Jeff,

It sounds like you are having the same problem with the optical block as many have. The green tint is a big sign. I don’t know when you purchased it, but Sony will replace without being under warranty due to the high volumn of tv’s with this problem. I suggest calling Sony as I did and telling them the problem, they gave me some Sony tv repair numbers and they checked it out and fixed it free as they should!

after 8 month they replaced the optical block on my xbr1 60 9 months later first colors washed out and tv went blank stand by bulb flashes 4 times

Does anyone know if the same company makes these Optical blocks for Sony and Hitachi since both seem to have the same yellow splotch problem?

I bought the KDS-R50XBR in January of 2006. In the past month, the color in the center started to go yellow. The service man came and took one look and said he would be back in a few days with a new part. He came yesterday and replaced the optical block and the set is back to its great picture.

Sony’s website shows the class action lawsuit has been settled and the warranty on the optical block has been extended to June 30, 2009.
Check esupport.sony.com for details.

this is the best part. i have the xbr2 this is the improved optical block that they are using to fix the xbr1’s with. and GUESS WHAT!!!!!! AFTER 18 MONTHS OF USAGE MY XBR2 HAS A GREEN AND YELLOWISH TINT ON THE SCREEN AND ALL YOU PEOPLE WHO GOT YOUR TV’S REPAIRED ARE GOING TO HAVE IT REPAIRED AGAIN BECAUSE THE XBR2 HAS THE SAME PROBLEM AS THE XBR1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

this is the best part. i have the xbr2 this is the improved optical block that they are using to fix the xbr1’s with. and GUESS WHAT!!!!!! AFTER 18 MONTHS OF USAGE MY XBR2 HAS A GREEN AND YELLOWISH TINT ON THE SCREEN AND ALL YOU PEOPLE WHO GOT YOUR TV’S REPAIRED ARE GOING TO HAVE IT REPAIRED AGAIN BECAUSE THE XBR2 HAS THE SAME PROBLEM AS THE XBR1!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I bought my KDS-R60XBR1 back in Feb 2006. About 18months later my screen started having a green tint around the screen. Luckly they had that extended warranty on the optical block cause that’s exactly what it was. A tech came out within the week and changed it out. The picture looked great after the change out, but now my freaken TV doesn’t turn on. The green light will blink for about 100 times and then blinks red. Can someone tell me what the problem might be? Do I need to change out the lamp.

Been there done that….My OB & fans were replaced on my KDS-R50XBR1 after 24+ months running.Looks great now but WHAT IF? From what I’ve read I think I will keep my xtended warranty (ends 1/2010),even though Sony has xtended OB warranty to 06/09 and offered consumers cash reimbursement paid for any warranty plans.(If I cash in now, I’ll be going 6 months on my own!) I can’t say that there have been any product improvements on the OB to prevent failure reoccurance. (at least from what I read here)
Would appreciate any comments

I had my OB replaced about 9mo ago. The yellow had creeped to the entire screen.
Now I have a yellowish round blob in the upper left quadrant. Not too bad though.

My real issue is 1080P. I can’t seem to get 1080P from my PS3 with HDMI cable.
Is this possibly a related issue?
Or am I missing something somewhere?(I’d prefer this one as it’s quicker and easier to fix me! )

My Sony SXRD KDSX50-XBR1 was purchased in Jan 2006, I have yet to experience any of the yellow tint or other noted color issues, however, whenI turn on the TV 7 out of 10 times, the entire screen is bright green, to correct the problem and get the picture on I have to scroll thru the programmed channels (Video 1, Video 2, Aux, ect) back to the setting of my HD DVR box. Does this have anything to do with the Optical Block? Im getting curious because I see the extension on the warranty of this TV is nearing its end. If anyone can relate or knows what I am talking about Please let me know what you think. Thank You in advance for your help.

Jason,
Don’t hesitate to call Sony. Otherwise, it will be too late. I had the optical block replaced twice. It corrected the yellow tint across the bottom of the screen. But new ones had pink tint in the middle. I did’ny want a third optical block so Sony replaced my TV for a 52XBR5 for 1/3 the retail price. Now, I’m happy with the new XBR5. And, oh by the way, the old 50XBR1 Sony said I can keep it if I send them the model and serial number tag. So I did and after calibrating it and tweaking the old SXRD, the pink tint is barely noticeable. It now resides in the bedroom. So, Jason go for it call Sony and be persistent.

Is there a place to purchase the fan on the kds-r50xbr1 ?

ortsac, thanks for the advise. I have an appointment set up for next week for someone to come out and diagnose the TV. I was a little annoyed when the guy told me that there was a fee for the evaluation and he didnt know how much it was. Oh well, we will see what happens. Thanks again.

Just had full credit given by Best Buy for the replacement of my SXRD 60. Luckily I brought the extended warranty and Best Buy cough up the full amount that I paid for the TV towards purchase of new TV. I had the optic bloc replaced twice in 2 years of ownership and the bulb once. This TV is truly a piece of junk. What a great picture that only last a few months.

Ok, so for starters, I bought my 60xbr1 late 2006, from Best Buy in Fresno which I was sold on the idea that I get what I pay for, buy the best, most reliable and dependable, 1080P, perfect match for the new BluRay or PS3, SONY WEGA XBR!! Now, thinking that after I bought this TV, it would be a while before I could afford a PS3 or BluRay player but I had bigger plan in store and the TV was the first step. I already owned a Sony 7.1 digital receiver, DVD recorder, DVD Carousel player and VCR as my living room component system with all Sony speakers to top it off.
After a couple months of ownership, I noticed the green haze at the bottom right of my screen. I had gone into Best Buy where I bought the TV and inquired on the green haze and the tech support (geek squad, as they say) said to try maneuvering my A/V equipment and maybe that was interfering with my TV. SO, I did that and trying to run all my wiring around the TV as to try to stay as far away from any A/V cords and such. This of course didn’t have any effect. Thinking that this was somehow my doing, I lived with it until I called Sony and of course, we were just outside of our warranty for them to do anything and they said they could send someone out at my cost. Again, I called Best Buy and their response was that I should have bought the extended warranty and that they could send someone out at my cost. Also, I had a problem with the TV where it would shut off when it wanted to and that it would flash a red stand by light 4 times whenever it wanted. Some days the TV worked fine and once in a while the TV would not turn on at all. Now, after getting the bad news that Sony and Best Buy would not stand behind what they sold to me, I resorted to a local TV repairman who said, “Oh yea, I’ve worked on a few of these already, it’s gonna cost over a thousand dollars to fix it and I would recommend just replacing the TV. Oh, and by the way, the PS3 and the BluRay player will not work with this TV as it will only receive a 1080i signal”. After hearing this, I was appalled, I felt so duped into buying this $4000 piece of Sony, I just could not believe it. He also told me that the bulb for this TV will go out earlier than what Sony sold us on as well and it will cost $250 to replace so plan on it. After this, I went ahead and bought a Vizio that is built right here in the USA, in SoCal no less. I mounted this in our bedroom as a back up for when the Sony would fail. The TV getting worse day by day, the green blob popping up all over the TV. Myself and my wife also called Best Buy and Sony and pleaded our case in the first part of this year. And once again, we were told that we should have bought the extended warranty and that they were not liable for anything. SO we lived with it up ’til May of this year when we moved to Galt and after 3 weeks here, the bulb went out, (big surprise, the repairman was right). We let the TV sit in the living room, disconnected, until I got a wild hair and searched the internet to find the answer and see if anyone else had the same problem and what the fix was if I could perform it on my own (I am an RV Technician by trade, I have worked on similar systems before). Not only did I find a website with inexpensive service manuals for anything imaginable, but I found this website as well as the website for the class action lawsuit. My wife and I again called Sony and Best Buy and this time, BestBuy said to talk to Sony about the lawsuit and that they were not involved with the lawsuit, and Sony said that we would have to fix the TV, bulb and other problems before they could diagnose the Optical Block and repair that problem as that is the only item in the lawsuit. Now, my b-day was a few weeks ago and my mom, feeling pity for me and my wife and our poor investment, went ahead and bought a new bulb for us to install in the TV. After I did this, the TV was clear, no blob, no haze, but I found out, with the help of my xbox 360, there is no such thing as 1080P on this TV. And in viewing the TV in HD 1080i, there were still artifacts from not being as clear a picture as what “Full 1080P HD” really is. I have seen what it is like when viewing things on my computer or on my friend’s Samsung that is Full HD 1080P. I can’t believe, I had even bought an upconvert DVD player a few months after I had bought this TV thinking that it was going to give me a better picture because I was dissatisfied with the results. And for Sony’s website to say that the TV upconverts to the native resolution… What a load of crap. Now, a few days after I replaced the bulb, the TV started showing the green haze at the bottom right of the screen, and the TV started shutting off again, even after I had cleaned the inside of the back of the TV where the service manual said that the fan is the issue and the TV may be overheating. In talking with a few consumers online here, I have found that the optical block is the overheating issue, this is causing the problem and now the wear and tear of the TV causing it to come up with more problems that will be in effect even if Sony replaces the OB. Has anyone been here before? What was Sony willing to do? What are my rights? I am so frustrated as to not be a Best Buy customer and nor have I bought anything Sony since finding Sony ducking and covering the first call to them. I would like to have the confidence to buy Sony again, but I am not so sure at this point. The first TV I bought was a Sony Wega (first gen. flat CRT screen) 32″ almost 10 years ago. It is still going strong. How could Sony do this to so many people? Make a product that will only last through some BS maneuvers of telling consumers that “we” hooked up something wrong and buying time until the product is out of warranty so consumers will be forced into buying a new product. Not very good PR if you ask me. By the way, put a $10 fan in behind the TV and the 4 flashes of red will be seldom, but it does come back. This should be included in the lawsuit as well…

My SXRD 55″ has operated flawlessly for the last 2 years, however today the TV clicked and the screen went black. I had noticed earlier in the day it seemed a bit darker than usual. I tried on and off and then got green light flashing on console. Retried and then red flashing. I am assuming this is the lamp. I have not noticed the green tinges on the screen everyone is talking about. Am I right on my diagnosis.

bought the 60 incher in jan 2006

great until june 2008

green tint

optical block replaced 3 days ago and now the picture is soft,fuzzy on hd and worst on regulas tv.

what a piece of sony ……

another class action lawsuit ???

I have had the green/yellow blob and have had the OB replaced. Then the off/on blinking stand-by light. 100 dollars just to tell me that its over heating, couldn’t tell me that over the phone. I found this sight, and lost my cool and threw the tv off of my porch. In the morning I will pick up the pieces and pay to have them shipped to sony headquarters. I will not get any of my money back, but watching that set explode was the only joy I got out of owning it. Not recomending this to everyone, but it helped me.

Ok, the 4 blinks come back every so often. The blasted fan has a hard time starting even if I have another fan blowing with it as well. I tap the side of the set, just to the side of the fan and it kicks on when I push the on button first. When I opened the back of the set up, the fan was clean, and the connections were good. I assume the fan is either weak or the power supply ballast is going out. The Sony repairman is going to be here Thursday and he will take care of the OB and take a look at the fan situation. I hope this fixes this TV for a while. My Vizio is top notch though, every once in a while as the set heats up, it will start to hum, but I move the set on the cantilever wall mount that I have connected to it and the humming stops until the next time it decides to do it. My buddy bought a Bravia LCD flat panel with 1080P and it sucks. Not near as quality as my Vizio Plasma that simply displays in 1080I. I just don’t understand how Sony execs are thinking. When the quality slips and you are just selling a name, sooner than later, people get the idea and start buying other brands. I am sad to say that I probably will not buy another Sony product again, just on that basis. I have become a smarter consumer, researching on the internet and reading magazine consumer reports. Thanks for reading.

Does the class action cover other models? I have a SXRD KDS-60A2000 and the thing just crapped out on me. Bought this unit on August of ‘06.

my grandmother bought the 55A2000 in February 2007. About a week ago, the screen went black. nothing at all projected.

she called the store she bought it from & they told her she has to replace the lamp. the lamp costs $300+. She got a warranty from the store for “tv Repair”– but the store owners say the warranty doesn’t cover the lamp. she would have had to purchased a separate warranty for the lamp.

this is absurd!

the lamp is IN the tv. the lamp is HOW images are projected on the tv. so, why isn’t it included in the store’s warranty?

my grandmother can’t afford to spend $300 every year! and she shouldn’t have to. she wanted this to be her last tv (her other one lasted 15+ years & she did repair it every time it needed repair. she moved from one state to her current one with that tv. i say this to illustrate that she is not wasteful and would rather repair items than throw them away. however, investing repair money in an item that you’ve had for 15 years is one thing, but being forced to spend money on an item as expensive as Sony’s tv after only having it for A LITTLE OVER ONE YEAR is a crime!) she wanted to pass on the tv & her house to her children. is the idea of not living a throw-away lifestyle becoming antiquated? in america, apparently so.

by designing a tv like this, sony has guaranteed that they will continue making money by consumers having to constantly purchase lamps and other parts so that the tv continues to work. what a scam! even in the manual it says that the lamp is only good for approximately 8000 hours. say someone wanted to run their tv for 24 hours straight (and some people do); their lamp would crap out on them in less than a year!

Here’s what they have on page 51 of the manual, “The projection lamp, like all lamps, will eventually lose brightness and functionality, which affects the overall performance of your TV. How long the lamp maintains its brightness will vary depending upon your usage and environmental conditions. To maintain the quality of your viewing experience, Sony recommends that you replace the lamp (1) after approximately 8000 hours of use; (2) when the screen becomes dark or the color looks unusual; (3) when the LAMP LED on the front of the TV blinks; or (4) when the lamp replacement message appears on the TV screen.”

what sort of environmental conditions impact the longevity of the lamp????? so it’s not just actually turning on the tv that wears out the lamp, huh? why didn’t any of the sales reps talk about this lamp when they were selling this to my grandmother? the thieves. all they cared about was taking her money. and at the time she purchased this tv, they KNEW about the problems with the lamp, etc and that there was a class action lawsuit. why not just pull such an apparently defective product from the shelves and really improve it?

WHAT POOR DESIGN!! or a devishly smart design– to create a system that will keep customers spending money every year or so on a lamp that’s guaranteed to crap out on you in a year is devilishly brilliant.

what garbage.

total garbage.

which is the state of this country. money is the only concern. NOT QUALITY. and certainly, not integrity. making money by any means necessary should be the nation’s motto.

i’m disgusted by sony. i’m disgusted by america and the rampant abuse it has allowed companies to wage over its citizens.

oh, and i did call sony’s customer service number 800 222 7669 and spoke to someone in who knows what country who did their very best to sound american but didn’t work as hard to help me with my complaint.

what a shame.

*her tv is SXRD KDS-55A2000

I bought the 50″ SXRD 2-3 yrs ago. Same yellow optical block issue. Called Sony. They got a licensed tech to come out, replaced it and it’s been fine ever since. Tech said all of them will go out and the new optical block is fine. Just get it fixed before the warranty expires. NOW my TV won’t turn on… fan runs at time… different issue. This just started a year after my optical replacement. ugh!

I purchased a SXRD KDS55A2020 1080p in June of 2007 had to replace the bulb after 10 months and now after warranty has expired optical block has now gone bad. Tv has green globs and yellowish tint. Class Action Law suit needs to be extended to all Sony RPTV’s

My Sony KDSR50XBR1 was purchased on 6/06/2006.
A little over 2 years now and it still has a picture but everything has a green tint to it. Called Sony and they gave me a number to call to a tech dept. near me. They just called today and will be coming out to replace my OB. Hope it does not happen again. I read other posts about it happening again and picture quality not being the same. I hope not.

The Sony KDSR60XBR2 and KDSR70XBR Optical Blocks are now failing at an alarming rate. http://www.avsforum.com has many reports. It appears this problem was not solved in the XBR2 models either.

Well the guy came out today and replaced the OB. Cant tell a difference as the picture looks superb now. My TV was only two years old and let me tell you I could not believe the dust that came out of the fans and inside of the TV. I feel sorry for all those people who don’t know any better to blow out the dust. I took all of my parts outside and blew them out with my air compressor. The service guy told me they don’t do that. They just replace the optical block and move on. Well now I’m good but for how long ? Seems maybe it will last another two years by what everyone is saying. Then the warranty will definitely be over.

I have a Sony 55A 2200 SRXD. It was a great tv to start with but now has green tint everywhere. I have had it less than 2 years. $2500.00 for piece of junk.

Bought my set two years ago. Had the same problem as everyone else–everything went yellow and green. Spoke with my dealer who identified the problem and contacted Sony for me. It took Sony about two weeks to respond, but when did, they got right onto it, replaced the optical block in a procedure that took about one and a half hours, and now my set is better than when I first bought it. Sony is a great company and I like their products. They screwed up big time but if they fix the problem and they did in my case, I remain a loyal patron. I do worry if what happened once will happen again with this new optical block, and I also wonder if this is just the same part as the original or if it is a fix. I am told byt my dealer that a warranty covers the new part.

I bought my Sony KDS-R60XBR1 around May 2006. About a year ago I began seeing yellow tints around the upper right edges. I ignored it thinking it was screen burn-in. After almost a year now I lived with the entire screen covered with the yellow tint. After learning what the problem was through this site, I called Sony and they sent a tech over. He replaced the optical block which looks like a professional camera. My Sony now looks like I just bought it today! What a difference. I have the TV I fell in love back again and just in time for the football season.

Sony should send recalls to everyone with these sets. There are many people that don’t realize their picture is bad when the problem starts. I delt with it for months. At first I use to blame my mother as she stays at my home on the weekends often. Some Mondays when she left I would say dam it she messed with the remote again. Then I would try to adjust the color. Did this for 3 or 4 months until I finally got fed up and said there must be some thing else wrong its just to green looking. Blaming my poor mom. LOL

6 months ago my Aug 2006 50″ XBR1 started showing green tint that looked like persistence problems when switching modes (e.g., outlines of hockey rink remaining after no longer watching hockey). Two months ago, problem really spread out and everything took on cartoonish green tint (even double-checked all settings from when it had been professionally calibrated TV).

So, went and mail-ordered a discounted new XL-5100 lamp assembly, hoping for the off-colors being due to the lamp ending lifespan. All that did was make everything a bit brighter and more noticeably bad. Doing research, found out about the Sony lawsuit settlement.

Called Sony and supplied the set info. They in turn gave me names of three local firms to deal with.

Strolled into one of the shops on Tuesday morning when shop opened. The tech knew all about the problem and was in fact talking to somebody on the phone complaining about the same problem. He said he would order the part. It had been explained to me that as long as the problem turned out to be the optical block, it would be a totally free fix. If not, it would cost me $150 for them having gone to the bother to try and fix it, find it wasn’t the problem, and then uninstall the new OB and put in the old one again! Well, I knew it was the OB, so sure, come on over.

As luck would have it, the next day he called with the part and sent over another tech an hour later. The tech came in with a big box worth (as he said) $1500 under his arms.

Start to finish, since I had TV all set to go and away from wall – 30 minutes to take apart back of TV, remove the OB, reinstall the new OB and patch TV back together. Luckily I had removed the new lamp I had purchased that hadn’t fixed the problem, and put in the old one (from what I can tell, the optical assembly he installed included a new one). He turned on the TV proclaimed all fixed and sure enough, flesh tones looked correct.

Colors looked fine, but it sure didn’t look very crisp on the normal SD DirecTV (like it needed focusing). I mentioned it to him and he explained it away as the satellite signal SD compression. Heck, I wasn’t talking about blockiness, but just not very clear. Since I don’t watch ANY TV ever, I decided not to mention fuzziness to my wife and son (who live for the TV). Sure enough, after loving how not green/yellow anymore, both stated it looked fuzzy.

So, will first research this problem a bit more to decide if I should call Sony again or go directly back to shop. Seems logical to go back to shop, but will see. Almost “glad” to hear a few others encountered fuzziness after OB was replaced.

Derek F. That is a funny story. My wife invited my ex-wife over for a Canadian Thanksgiving a few weeks ago and my ex complained that she couldn’t watch the TV because it was too green. I knew something was wrong before that. I had tried to fix it but to no avail. I bought my 60″ SXRD BR1 in November of 05 and started noticing the green/yellow haze a few months ago. Called SONY CANADA and found the OB is under extened warranty until June of 2009 in Canada. I am waiting for the tech guy to repair it. Derek F. please tell us who replaced the OB? It would seem that some sets are fuzzy after replacement so I am wondering if it is the repair people doing something wrong. I too bought a bulb – two years ago – in case it blew during the Super Bowl! I replaced the bulb last week and it didn’t change anything. So I will replace the newer bulb with the older one.

All those who have the XBR2…listen UP..there is a warranty for you too. I will post below, but before I do that here is something that is very strange. It is said that the faulty XBR1 OBs that will be replaced or have been replaced will be done with the XBR2. However, there is a recall for that one too!!!! here it is:
2006 Model Year SXRD Television Extended Warranty Information – Optical Block
2006 Model Year SXRD Televisions:

Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labour) in Canada on the optical block of 2006 model SXRD televisions (models listed above) until June 30, 2010 , regardless of purchase date. This extended warranty does not apply to replaceable projection lamp and other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model SXRD televisions who paid out-of-pocket expenses on or before November 30, 2008 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labour expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement attached HERE; all claims must be postmarked by January 31, 2009. See the claim form for complete terms and conditions.

In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair (parts and labour) at no charge through June 30, 2010. All other terms of the Sony limited warranty continue to apply. For diagnosis or warranty service please contact Sony at 1-877-899-7669

So does that mean the XBR1 OB that is replaced with the XBR2 will be under another warranty.

I’ll have to call Sony and find out. BTW there was no lawsuit in Canada/ Sony decided to repl;ace the faulty part without going to court.

I bought my 50XBR1 in June of 06 in Houston, but have since moved to Mexico. Having the same OB problems but Sony refuses to help because the set is now in Mexico and the lawsuit only applies to the US. They won’t even send the part to a US address so that I can get it installed here in Mexico at my own expense. They want me to take the set to the US (a 900 mile round trip)to get it evaluated, then will replace the OB. Was referred to the Sony Executive Review Committee and they also refused to help.

Any suggestions greatly appreciated.

The green tinting started after 2 and a half years of excellent picture quality. I thought it might be the lamp, but after looking online, I saw info about the lawsuit and called Sony directly. They sent a repair technician within a week. Looking at some of your repair nightmare stories, I guess I got lucky on this one.

The green tinting started after 2 and a half years of excellent picture quality. I thought it might be the lamp, but after looking online, I saw info about the lawsuit and called Sony directly. They sent a repair technician within a week. Looking at some of your repair nightmare stories, I guess I got lucky on this one.

my kds-r50xbr1 has had more than one problem, first the fans stopped working (there are 4 ?). the circuit board for the fans and all the fans were replaced. then the optic block problem. now as of 4:30 today I have no picture and red flashing light (3 times). I think this is the fans again. over heats and shuts down. I thought I got a deal for 3200.00 (list was 3999.99) what a mistake buying this TV!!!!!!!!

My wife bought me the KDS-R60XBR1 for my birthday in April of 2006. I had the OB engine replaced in 2007 and now it needs to be replaced again. She purchased the set @ Best Buy with the 4 year extended warranty. Now the yellow/green haze has reared its ugly head again. I called Best Buy to have the OB engine replaced again. They contracted out the repair to the same company that replaced the first OB engine. When the technician called me to schedule the repair, he told me that he was instructed to notify Sony that this was the second time he was called to replace the OB engine on my set and how did they want to handle it. Sony told him that they wanted to replace the TV and they would handle my request from there on. Sony also contacted Best Buy and told them that they were handling the situation and that it is now out of Best Buy’s hands. Now Best Buy tells me that they have no more obligation to my contract, that it has to be handled by Sony, and the best they can do is give me a prorated refund for my extended warranty. Sony asked that I send my receipt to verify the model number and they would negotiate a “fair” replacement for my TV, which I can tell already that this is going to be a battle. Before they even got our receipt, they were telling me that I would need to settle for a smaller TV because the TVs that they produce now are far superior to the TV that I currently have. Well, yeah, just about any TV on the market is better than the one I have. Tell me something I didn’t know. I’m supposed to contact them next week to figure out where we go from here. I’ll update next week to let everyone know how it goes

Just had my optical block on my 50 in XBR replaced on 1-5-09.
It now has the same great picture I remember when I bought the set. I was lucky to get a 4 year warranty when I purchased in 2006 so I guess I have the advantage of knowing I am safe for a couple years or possibly getting a good deal from Sony if they fess up to the issue or the court tells them to.

Just replaced my lamp for my sony wega lcd tv. Still with no picture. I am told it is probably the Ballast. I am being quoted anywhere between 400-500 to have it fixed. I consider my self handy but am not a EE. How difficult is it to change the ballast in this type of TV?

I’m not sure if I’m experiencing the optical block problem or not. Definitely don’t want to pay big bucks, but want it fixed.

We recently replaced our bulb with a new one from the Sony online store, but then started to see strange colors… mainly with flesh tones being very yellow or orange sometimes. Then noticed many scenes were yellower than should be. Must’ve come on gradually as I really didn’t believe it was that far off til we saw my parents newer Sony LCD and the picture was sooo much more realistic color-wise.

Decided to reset settings to standard and minimize color. Instead of getting a pure black, gray and white image, we got a black, yellowy, and white picture.

Does this sound like it may be the optical block?

We were about to call Sony thinking it was a problem with the new bulb, but now I’m not sure.

Addendum to above…

My whites still look white though. I find that strange. It’s only the other colors that seem yellowy.

Update: After Sony reviewed my receipt of purchase for my set, they asked me to go to their website and pick out a few models that I may be interested in replacing my set with. I found a couple of models (although really bummed about the fact that the closest thing size-wise is only 52″). I then went to a couple of local retailers to see these models in real life. I only found one, the KDL-52XBR7 that I felt was a great picture. I called Sony and told them I only had one in mind that I would consider a reasonable replacement for my TV. The rep. asked me to wait while he checked to see if this could be a replacement and if they had any in stock. A few minutes later he comes back on the phone and says, “good news, we have that model in stock and it will only be $1,400, how would you like to pay that?” I was blown away! I couldn’t believe that after paying over $4,000 for my set, $400.00 for an extended warranty, and not to mention all of the hassle that I’ve gone through with this TV, they thought I would pay them for another TV from Sony. So, I told them forget about the replacement, just get a technician out here to fix my TV, and that I would be calling them again in a few months to replace it again, since that was about how long the last OB engine lasted. I also called Best Buy back and told them what had happened, and they confirmed that when June rolls around and Sony is no longer liable for repairing/replacing my TV, that my extended warranty will kick back in, and if this happens again at that point they will refund the FULL amount that I paid for the TV in the first place.

WE have a Sony KDS-R50XBR1…the TV shuts off by itself several times a day…how can this problem be fixed…we purchased this TV in 2005 thru BEst Buy………HELP

Phil,
Please reference the information below from their website (http://esupport.sony.com/sxrdsettlement):

Q5. What benefits does the Settlement provide?
A5. The Settlement provides for Sony to offer the following benefits, with proper documentation:

* An extension of the limited warranty to provide in-home service or replacement of the optical block in your Television until June 30, 2009, and special benefits in fulfilling this warranty extension.
* The refund of expenses incurred to replace the optical block in your Television.
* The refund of money paid after July 15, 2006 for an extended service plan for your Television from Sony or its extended service plan provider, Service Net Solutions, and cancellation of that extended service plan, if you so choose.
* The refund of money paid to Sony for the exchange of your Television for an XBR2, A2000, or A2020 SXRD model television, if you required more than one repair of the optical block in your Television.

Please read the Notice for more information about these benefits and what you need to do to receive them.

I Own The Sony KDS50A2020. Yellow At Top Of Screen Started To Appear. I Called Sony And Complained. They Said That They Would Send A Repairman Out To Replace The Optical Block. They Said The Lawsuit Did Not Cover The KDS50A2020 And That They Would Only Pay For The Optical Block And I Would Have To Pay The Labor Cost. The People Who Filed The Class Action Lawsuit Should Not Have Put Specific Models In Their Suit. They Should Have Included All SXRDs. I Told Sony That I Would Not Buy Any More Sony Products.Goodby Sony.

Follow Up To The Above Post.Set Was Purchased April oF 2007. If Sony Offers You Any SXRD Television As A Replacement, Do Not Take The Offer, All SXRDs Have The Same Problem.

What to do, what to do? Have sxrd 50 inch purchased in January 06. Have the geen tint, no other noticable issues. When should I expect the tv to go dead? Should I just call, complain about the tint and get it fixed? Give some ideas guys and gals, too much money spent on this one to just let it die.

I bought the Sony KDS-60xbr2 for over 3,000 dollars in January 2007.Two years later my TV developed a Green Tint over the entire screen. It was diagnosed as the Optical Block. Will never buy another Sony TV again.

I had green tint in my tv KDS 60Xbr1. I called and got someone out within 2 weeks. They fixed the optical block which has been redesigned. The colors are terrible. The skin on people is way to red and the blues are way to blue. Adjusting the settings doesn’t help. The picture is so unnatural now. I paid 5k and now have a tv with a cheap picture.

Just received a survey in the mail from Sony about the quality of service I’ve received for my TV. This should be fun!

I purchased my SXRD in Feb. 2006 for 4,100.00. I was never really impressed with the picture from day one. A year and a half later the optical block went out. Sony did pay the 1,800.00 to repair it. In December 2008, the optical block went out again. I HAD NO IDEA THERE WAS A CLASS ACTION SUIT ON THIS ISSUE.After the tv broke the second time, I emailed Sont and explained to them that basically this is BS…to put it nicely…4,100.00 for a piece of junk??? Sony did contact me back and were so KIND and GENEROUS …in their opinion…to offer me a 1,300.00 trade-in allowance on another TV, or to replace my TV with a refurbished one.I still did not know about the class action suit. Finally, after talking to Sony 3 different times, and SONY NEVER INFORMED ME OF THE SUIT….I happened to just be surfing the net and came across it…and I am pissed! They actually had the nerve to insult my intelligence to offer me 1,300.00 towards a trade-in, when I paid 4,100.00 for the TV. Not only that, when I called them after I found out about the suit, they treated me like I was a piece of trash…I am flabbergasted at the nerve of these people…if I could have reached thru the phone and choked this woman…..

Please can someone help me out here…i emailed the attorney who handled the suit and he never responded. Please someone correct me if Im wrong, but in the settlement it reads that, anyone who paid to have their TV exchanged for a different model….XBR2 or 2020, etc. would be re-imbursed by Sony…if their OB went out the 2nd time…which tells me that they got the trade for free, correct?? Therefore, I feel that since mine has now gone out for the 2nd time, they should give me a comparable model for free, correct? Sony is telling me no, that’s not correct. They want to give me 1,300.00 towards a trade-in, or give me a re-furbished SXRD….so what, it can break again? Then after June 2009, then what? We are screwed again! I just don’t see the fairness here…1300.00 trade in on a 4100.00 TV???

OMG!

i am horrified reading all these comments! my room mate just told me today that our sony sxrd is showing a weird yellow hue. i hop online to google it, and this is the first site i find. i am truly concerned and not looking forward to jumping through hoops.

Another Sony victim. My Sony 60′ tv started giving green and yellow. I called best buy and they told me they are aware of this problem. I am waiting for OB. Thanks for sharing your comments. But seems to me it is never ending problems with this model TV.

I have had numerous problems with the 50 sxrd. The first one I bought in 06 went yellow after a month and I was ale to exchange it at Best Buy. Then in Nov. 08 the new one had yellow spots and I had Sony replace the ob. Now 3 months after a new ob, my screen clicked and went completely black. I don’t know if this is ob or my bulb. I am tired of my tv breaking and I hope it is ob so I don’t have to pay. If anyone knows if this is ob or bulb or something else please let me know.

Our Sony sxrd has a yellow or green color tint over the whole area. We bought this back in Feb ‘06. I am not sure if this is the OB problem. How do I find out ? Any help ?

Purchased a KDS-R60XBR1 on 4/30/06 and have had nothing but problems with this set. 2 WEGA light engines, 2 cooling fans, and 3 bulbs in 3 years, is not what i thought i was getting into when i paid $3900 for this TV/Warranty. 2,3,4 red lights blinking, high altitude warnings where the tv shuts off and crooked bottom lines while watching sports are just a few of the problems i’ve experienced. I’m on my last month of a Sears 3 yr extended warranty and they’re trying to fleece me for almost $400 a year to keep it covered. I thought seeing others with similar problems would calm me down but it seems to only have enraged me more. I guess thats what i get for wanting new technology (1080p) before its been perfected.

Purhased a KDS-R50XBR1 back in March of 07 and have had numerous problems. Fan repair numerous bulbs going out as well as the OB having to be switched this past Saturday. The gentleman that changed the OB said that it was changed before. I was outraged. I bought the unit from Circuit City and they said nothing of this. Has anyone ever spoken to Sony about this OB and are they giving credits back? thanks.

We purchased the KDS-R60XBR1 back in 2006 and has been a wonderful television. We just replaced the lamp in February of this year. Now it seems the OB may be going as well. So a call to Best Buy is in order.

The best piece of advise I would give anybody is to register your product as soon as you get it home. Knowing nothing of the OB problem with these tv’s, I was surprised when I received an email in December of 08 explaining the extended warranty coverage on the OB. I did nothing to request this information. They just sent it. Always register your products. Especially the expensive one like our tvs’

This all sounds familiar.I bought a KDS-R50XBR1 in may 06. 1 year ago it started.Almost everything has a green or yellow tint to it.Blue water looks grey or black.someone is coming from 90 miles away to evaluate.I got the # from sony.Ihope they replace the optical block and it lasts.Either way this is the last sony product i will buy.I got suckered in for 3200$ and ifeel like a fool.Same model with 1080p (mine is 1080i)sold for 1,699$ 1 1/2years later.

Here is a link to a class action investigation regarding some Sony HDTVs: Sony HDTV Class Action

Dave,
Your post is reflects my situation to a tee, only I bought my TV six months prior in December ‘05.
I guess I need to call Sony to have somebody come out and fix it. I’ll be darned if I’m paying a penny and I don’t think I’ll ever buy another Sony if they don’t take care of this the way they should!

And does the class action lawsuit not cover the KDS-R50XBR1???

yes, you will be able to get a free repair on the 50 inch

I called Sony’s customer service last night and they’re going to send out a technician on Thursday. They said if it is the optical block it will be covered.

Jim E.,
They told me the same thing.If it is optical block they will cover it.But if not i pay 135$ for visit.I’ll find out wednsday.

A service tech. came out this morning and replaced the optical block.It looks like abrand new set and didnt cost me anything.At least sony took care of the problem.I wish they had notified me of the defective part instead of me having to search around but things worked out ok.However i stil wont buy anymore sony products.

Thank god i found this info, thanks guys. just saved me alot of money.

Dave,
The tech rescheduled and is due to come to my house tomorrow to replace the optical block. Does anybody know if the new Optical Blocks have been redesigned or is the same thing going to happen again in 2-3 years? If it happens again, will Sony fix it again free of charge???

I have the same problem. green lines at the bottom of the TV and the person head size of green spot in the middle top of the TV. i called 2days ago and they said someone will come to my house and check the TV. They called today and rescheduled. Hopefully my TV will fix soon. any updates??

I purchased the Sony SXRD 60 inch 3 years ago for $4K. Sony quality hs gone down the tubes. Where does Sony get off putting this product out! Especially for that much money! TVs should last more than three years without needing repairs. My other less cheaper model TVs are 5-10 years plus and still operating at optimimum levels. The picture quality is great when it’s working but this is not a reliable product. In the last 8 months: Green tint – had this fixed, then no pictur – had this fixed. Now the lamp: the TV shuts off no picture and supposedly goes on standby after 6 minutes of turning it on. When you turn it on again it shuts off after less than a minute. After reading the majority of these reviews, they should replace it with quality TV that will last longer after spending all that money. I don’t think I’ll buy Sony again.

My KDS-R60XBR1 developed the yellow line/green tint problem about a month ago. Luckily, I found out about the class action and extended warranty, so am scheduled to have the Optical Block replaced under warranty. We will see what happens. I, too, will probably not buy a Sony again.

However, I feel the complaints about the set lacking 1080P input and requiring bulb replacement are unjustified. Both statements are true, but this was well known at the time of purchase. My retailed, Circuit City (RIP,) told me about the bulb replacement issue. I simply accepted it as a fact of life. Also, at the time this TV was introduced, the ONLY TV with a 1080P input was made by HP. NOBODY ElSE made a TV with 1080P input. The 50 and 60XBR1 both have 1080i(60)inputs and upscale to 1080P. Since 1080P movies are 1080P-24, there is no data lost. My PS-3, set to 1080i output, worths flawlessly with this TV.

I bought the KDS-R50XBR1 about 3 years ago and it has had excellent picture quality. I think I had the optical block replaced about 18 months ago when I called about the yellow tint problem. It worked fine after that with no picture problems. However, about 3 months ago, the picture started switching sporadically to shades of green and purple only when I changed the channel to a non-HD channel. This picture problem affects the entire screen when it happens. It’s not just on the edges of the picture. The whole screen turns to only shades of green and purple.

I don’t know if it matters to the resolution of this problem or not but I have HD & digital cable from Cox Communications.

It’s strange because if I stay on the same channel (even a non-HD channel), it won’t switch to this green and purple tint. However, it will happen if I change from an HD channel to a non-HD channel after the TV has been on for a little while. It will also happen if I switch from one non-HD channel to another. It doesn’t happen every time, but when it happens, it is always on a non-HD channel.

Once it happens, I know of two workarounds to get it corrected without having to turn the TV off.

1. I can simply switch to an HD channel and the picture will be perfect again, since this picture problem on occurs on non-HD channels.

2. The other workaround I can use to fix the problem is to press the TV/VIDEO input selector button on my SONY TV remote to rotate through the inputs until I get back to cable. When it come back to the cable input I was using when the problem occurred, it will return back to a perfect picture every time. It will remain fixed until I change to another non-HD channel (again, the problem doesn’t happen every time but when it does, it is always on a non-HD channel).

Does anyone know if this is a sign that I just need a new bulb or is it another problem?

it is NOT a bulb problem. Bulbs will NEVER give you colors, or brightness issues.

what input are you using?

edit: not OR brightness issues, ONLY brightness issues

I’m not sure what you mean. Are you talking about the cable input?

It turns out that my HDTV wasn’t the problem after all. My cable box was going out. I swapped out my HD cable receiver/DVR with a new one and everything works perfectly now.

ya my tv was bought in sept 2006 $2500.00 best buy skipped warranty replaced original bulb from online store for $180.00 worked fine.

but Iam color blind and never noticed the yellow green tingh that started on the left sode of the screen.

checking to see if its under warranty thru sony everyone else see’s it and my wife did a search and found out about the optical block problem.

monday all talk to a tech and if they replace it I’ll tell you how it goes.

wish me luck my wife wont let me get another tv right now.

also 1st year 1080p sxrd tv dont recieve a 1080p signal from ps3 or bluray players, only 2nd year sets do and beyond.

seams stupid the would make a 1080p set that doesnt recieve the signal!

(Update to my May 21st post above…)
They did replace my TV’s optical block several weeks ago and it fixed my color problem 100%. NOW, the bulb is AGAIN giving me a problem because once in a while when I go to turn the TV on, the power buttom blinks red and the TV doesn’t come on. I just pulled the bulb and found that the filament wire coming out of the bulb is acuatually broken, but it touches the wire that runs from the perimeter of the glass casing. That just doesn’t look like it did when I replaced it one year ago… Can somebody please confirm that it should be one single wire or is it actually supposed to be two?
I am just about at the end of the line with this TV.
If Sony doesn’t replace it with a TV that works, it will be my last Sony, period.

I have a sony bravia 60 sxrd rear projection lcd and it has lines that almost look like dust is on it but it is inside the screen and it almost looks like a candle or something dripped down the right side of the screen. i can only see them good when the colors are light

I have the 50 sxrd, we’ve replaced the bulb & still no picture. It blinks 11 times green & then goes to the 3 red blinks. Any ideas of what is wrong? I’ve taken the bulb out & put back in a dozen times, reattaching the door each time, still no dice.

I had replaced the fan, the bulb, vacuumed etc. and still would get the dreaded 3 red blinks. The ONLY thing that works, and it works EVERY time, is to buy a can of the compressed air you use to blow electronics with and spray it inside the vent holes of both fans in the back before turning TV on. We do it regularly every couple of days and we NEVER get the blinks come on again. It works!! There is a heat related fault in this TV that you cannot fix but you can manipulate to come on every time. Don’t spend any more money chasing an intrinsic problem. Just deal with this ritual.

Mike L

I live in Canada and bought the SXRD model KDS R60XBR1 in early 2006 for almost $6000 canadian. The whole screen has been green/yellowish for over a year now and I was told the bulbs are gone in it and that they were expensive to replace so I have lived with this colour issue since then. When it first started to turn yellow I went to the Sony store to see what the problem was and they said that I must have damaged the TV and its the first time they have heard of this problem. (ya OK) I decided to look up the TV bulbs online and found this website. I will call Sony Canada tomorrow and see what happens. Does anyone know if they want your orginal receipt as I think I have misplaced it? Any advise for calling them?

I bought my SXRD 2.5 years ago. My HD picture doesnt seem crisp anymore. I’ve had a tech come out but he just insisted it was the Direct TV box. I’ve had the box replaced and it still looks inferior. Could this be the optical block issue? I have the direct tv tech coming out today to check the wiring. He asked if there were staples in the wires running on the wall. I told him yes and he seems to think that may have someting to do with it. Any thoughts?

I have a sony kds50a2020 that 2years and 20days old and the picture has turned green. Sony won’t do anything about this please post on your site tell people don’t but sony tv. Is there anything I can do with this tv. I just spent 150dollars on a new bulb. This is the second sony that’s failed in under 3years. Sony sucks sprend the word

My Sony KDS-50A2020, 2 years and 9 weeks old also suffered an optical bock failure — less than 2 months after the optical block warranty expired! Sony reports on their website that the KDS-50A2000 gets an extended optical block warranty, but the beancounters at Sony have not agreed to extend the warranty on the 50A2020 The date of Sony’s post is 10/08 and says that it applies to 2006 models (the 50A2000). Maybe this means that the 50A2020 (a 2007 model) will get the same reprieve if enough problems are reported. If you have a 50A2020 with optical block problems, make sure you call Sony to complain and ask when they will treat their 2007 customers the same way they treated their 2006 customers.

I really appreciate the information everyone has posted. I own the 50 inch model and purchased it in November of 2005. It had a Great picture and worked well until about 3 weeks ago. Everything now has a yellow / greenish tint. At first I thought it might be an issue with the Satellite Receiver and DirecTV replaced the receiver. When the picture didn’t improve, I figured it had to be the TV and searched online and found this. I called Sony and they are willing to replace the optical block – or – provide a “substantial” discount on a new TV. They quoted several models with prices, all of which are LCD. The discount isn’t “substantial” but on the XBR it looks to be a little more than $1000.00 off. In reading some of the other comments, even if they do replace the optical block there is no guarantee something else won’t be a problem later. Any suggestions?

Our Sony just popped up a text box telling us that the unit is overheating and the temperature is being monitored. Clean blockages. Your tv may go off at any time…

Last time this happened we had a serviceman replace the bulb and it’s been fine for – what – 4 months or so. My husband watches a lot of TV, but even at 8 hours a day, that would be under 1000 hours since the bulb was changed.

Has anyone else had this same problem? If so, what did you do?

I would like to thank everyone at this site for all their stories and helpful hints. I too recently found this block and need a new OB. Sony too offered me a free repair on all parts and the whole deal or about 60% or so off on a new LCD tv only. I than turned to best buy where i bought the TV with the 4 year warranty and they offered a full repair too with it all being paid for and if that couldnt fix it a new TV worth the value of when i bought the TV, $1399.99 US(50 inch XBR1). The best buy repair guy is coming tuesday(im ready for a fight) and i know he is just going ot want to repair the part and be done with it. Im getting ready with the proof of this law suit vs. Sony, this site’s comments, and other data just to show the SOB that this TV blows and I want full retail value and to just buy a new TV that i found at Best Buy. Il keep ya all updated on how it goes but I figure if that doesnt work il keep callin em back about every 4 months until they get my message:)

No one has brought it up, but the final generation, KDS-XXa3000 models have the ‘green haze’ problem, too.

I bought my KDS-50a3000 12/31/07. Since January 2009, my optical block has been replaced 8 times, and now my picture is turning green, again. It’s quite obvious when I’m watching something in B&W, or there happens to be alot of grey on the screen. African Americans look purple, on my TV.

I have took my Sony KDS-R50XBR1 overseas. I have purchased it in New York. We have a BIG Sony dealership and service center (Tel-Aviv Israel).

Would the optical block replacement warentee be claimed from this part of the world?

I purchased a 60XBR1 Dec2005. with a extended warranty which expires this dec of 09. MY set has worked great since my purchase, no lamp changouts nothing until one month ago today.. Lamp went. Replaced it… 6 days later, the GREEN/Yellow tint. Warranty company has replaced free 2 optical blocks/engines each caused a different picture color issue. The 3rd block/engine will be replaced today.. If that doesn’t work the warranty company notes the will replace my set… Ya right we shall see….

My KDS-R50XBR1 is 3 years old and didn’t get a lot of use except for kids playing occasional video games. Noticed green tint last night. Sony is now offering discounts on a new tv. I spoke to an “XBR Program Agent” They offer a KDL-52XBR9 for $1325 plus tax or a 52 inch VS5100 for $800 or a 42 inch for $400. The agent said that the new optical blocks didn’t solve the problem and that is why they are doing this. Should I really give more money to Sony or just cut my losses?

Hi i live in the UK and own KDS55A2000 this has the same problems with yellow screen and no blue visible.
I’ve seen the statement from Sony USA but am wanting know if there is anybody else apart from me who has bought this model in the UK?
I think i may be the only mad fool has bought this set as it was nowhere to be found when i went back to the shop after a couple of weeks.
Would really apprecite some help with this guys!

I have a KDS50A2020 that is beginning to experience the green/yellow tint. Contacted Sony and alas, that model is not covered under the warranty, even though it is the same optical block and same design.

Thanks Sony, you will now be losing a 20 year customer. I hope I can get used to the XBox controller..

does anybody know how to change the optical engine fan on the wega 60 inch i have gone through 3 bulbs and an ob this is the biggest piece of crap i have ever bought i bought a hitachi 50 inch 12 years ago and it has never needed service , and is still working

3 blinks is generally a lamp switch error. they have little switches which detect when the lamp is on and they can break when inserting the lamp, or even become intermittent.

This weekend I replaced the Optical Block in my KDS-R50XBR1. The picture has not improved, it may even be worse. Everything now has a red tint that I cannot adjust out using the television’s controls. Does anyone know if there is another way to adjust color other than the usual controls? Or is it possible that I received a defective OB. (the one I received is the new model OB and was in a factory sealed carton). I am ver frustrated……… Bob

did you get the right optical block. the xbr1s are serial sensative.

I have a kds55 2000 purchased in november of 2006. After 1 1/2 years I had to
fix the fans, by the way it has 3 fans. Cost $450. Then bulb after 2 years and now
optical block at 3 years. I’m getting it fixed for free by Sony but will not buy Sony
in the future.

theres no way all three fans went at once, and no way it should have cost 450 dollars. you were taken for that repair.

Purchased my SXRD 50 in Feb 2006, screen turned green this past month. After reading all of these posts and the difficulty everyone seems to be having with repairs/replacements, I have decided to abandon Sony for good. I also have a Panasonic LCD and Vizio 42″, both provide excellent pictures. Will stay with these from now on. What a waste of $3000.

there really shouldnt be any difficulty. you call sony or your local asc and the repair is done.

I purchased a KDS-R50XBR1 on 12/04/05 from Circuit City for $3549.00.This set isn’t used that much,I’ve never had to replace the bulb in it yet.However now the whole picture has turned greenish.Does anyone know if Sony will still replace the optical block under their mandated warranty or am I going to be told tough luck?Also what telephone number should I call to care for this issue? THANKS IN ADVANCE.

afain, the xbr1 warranties are out, however, they have still helped some. I would call sonys 1800 customer support number.

Does anyone know how much the optical block for the Sony KDS-R50XBR1 cost for the part alone and is this something that a person with good mechanical and electrical skills can do ? Thanks.

typically LEs cost anywhere from 600-1100 for sonys. You COULD do it alone, but I wouldnt recommend it.

Does anyone know what I need before I call Sony to complain about my green-hued SXRD. I know it’s the model that is covered according to Sony’s website. I’m going to call them this week. Do I need any original documents? I can’t imagine they’d ask for a receipt or something.

I’ve got a 60 XBR1 and I’ll be calling tomorrow. I’m military so I’ve been deployed for a long time since this originally started. Hopefully SOny will be understanding …not holding my breath.

I have 2 year old sxrd kds 50A2000 (dec 2007), I am experiencing blank screen problem on all of my video sources on this tv(cable, Blu ray and other sources) audio still playing at good quality in my TV and amp.

I am getting video less than a minute and will turn to blank screen after few minutes and it will turn back again to normal operation. it’s doing it over and over and its on a cycle now. the video quality is still good but this problem just came out just now.

I appreciate if someone out their experiencing this similar problem and appreciate if I can get info about this problem.

thank you

I have the 60xbr1 and my set developed the greenish tint recently – after about 4 years. Had to replace lamp once. Very annoying to watch with the green tint. I called Sony and they offered me a discount on a 46 inch KDSVE5 for $500, 52 inch VE5 for $900 and 52xbr9 for $1,325. Not quite sure what to do. Whiel the discount is enticing, at 52 inches it would be smaller than the 60 inch I have now. While I do need another TV, I was considering the Samsung and am really turned off Sony. I’m thinking of calling Sony back and pushing the issue to repair my TV. My local Sony service guy said to call them and push for the repair even the thought the extended warranty settlement expired June 30, 2009. Has any one had luck gettign Sony to repair their TV after the warranty expired?

I own a KDSR60XBR1 and noticed a green tint within the last 6 months. Initially I wasn’t sure if it was me or an actual problem… Also the tv brightness seems lower than it was in the past. This is definitely a problem and for a while now I troubleshooted the colors through the menu options. I am going to call right away on monday and demand that they fix the TV I paid about $3500 at the time of purchase in late 2006 from Circuit City.

I puchased my 60″ in Dec 2005. I have had NO problems until my lamp went out in July of 2009. NOt a problem I replaced the lamp. Well one month later the green stuff appeared, I had a extended warranty and they repalced 3 OB’s till they got one that worked. The set looked perfect like it was brand new. Well, today, the TV will not come on. Power LED blinks 3 times, the fan comes one but everything switches off. Well could this be another lamp ?

I purchased one of these sets in June of 2006, KDS-R60XBR1. I have had similar issues since 2008, green spots in corners and now the picture has a yellow haze through the whole thing.
I changed the bulb (unfortunatly I didn’t visit this blog till after I changed it) NO change in the picture.
You can’t really change the tint/color etc. to make the picture any better.
I call SONY, and I have been a SONY buyer my whole adult lift 30 years and this is what they said.
We can’t offer you a fix on your current 60″ tv but we can offer you a
KDL52XBR9 for $ 965.00 plus tax
KDL52VE5 for $ 700 plus tax
at that point I asked him if I could replace my 60″ with a 60″ and he said no. The largest is a 52″ I asked him, told him I need more options and he said this is all Sony will do for me.
Needless to say I will NEVER EVER buy a Sony product again. And I will spread the word about the REAL Sony. Living off it’s old name of reliablity.
I’m not sure if I have any options other than to get it fixed.
Anybody else have a solution???? Please!

I also have the sony sxrd grand wega 50 inch tv and I havent had many problems wtih my tv. But recently it started turning on and off about every two minutes. No picture problems when its on it just acts like it gets hot and shuts itself off. Can anyone help me with this problem. Gonna call sony and a repair man and see if they know also. If I find anything out I will repost with info.

“Thanks Sony, you will now be losing a 20 year customer. I hope I can get used to the XBox controller..”

Sorry to inform you but the XBOX is even more notorious for malfunctions. Every XBOX will eventually develop the “Red ring of Death.” Basically afried mother board with prolonged useage. At least a Sony PS3 (for now) can hold it’s own.

I purchased a KDS-R50XBR1 in December 2007. About one year ago, it began to exhibit the dreaded ‘yellow stain.’ I thought that was simply the bulb telling me it needed replacement, and I kept putting it off. I finally had some time to research the issue, and discovered the long story of the XBR1 SXRD class action suit, but also saw that it seemed like the suit ended it’s benefits in mid-2009. I called the ’special line’ at 866-850-8674. Without much discussion, they immediately agreed I had the ‘yellow stain’ issue, and offered several different replacement sets at steeply discounted prices. While I bristled at spending ANY more money on a replacement, I had to admit that having never spent a dime on the OB or lamp replacements, the relatively small cost to get their top-of-the-line LCD model (KDL52XBR9 for $500) seemed relatively reasonable. I’m still waiting for the set to arrive (after sending them the serial number sticker off the back of the SXRD), but I have high hopes for this new set. It’s going to have to blow me away – and last quite a while – before I’m convinced that buying a new Sony TV at retail is the right thing to do again – ever. Very disappointing!

Awesome, thanks for the phone number JT. What size was the one you had, and what size are they willing to replace it with? Sounds like Sony is stepping up to the plate as they should.

But, as for my 55A200 with the 4 red lights… it was the faulty lamp fan. The one with the tv had shot bearings. When I took it out and spun it manually, you could hear it grinding and not spin freely. Went to a local authorized Sony repair man and he threw me a used oblong brand. He also said Sony will replace an Optical lens/bulbs up till June 2010, so go visit your local Sony repair man.

I replaced the old fan with it and tv time has improved but still shuts down after a few hours and the lights reappear. To alleviate this problem, I now just leave the back panel off so I can acces the fan much faster, LOL. I know this is ghetto but I must do whatever it takes. I notice the fan’s motor becomes very hot, so I just take it out, dust it with air canister, and then throw it in the freezer for like 15 min and viola, a few more hours of tv time. I am going to try and have it replaced like the previous poster (JT).

I am glad to hear that Sony will replace it for a few more bucks. But, just a lil heads up… I am noticing a lot of Flat panel Bravias on Craigs list with screen issues as well (blue lines down either sides, green tints, and etc.)

Is Sony the only brand with all these problems? or does Samsung, Mitsubishi, LG, and others have the same issues?

I just called the class action number on my 50XBR1 w green haze issue. They say they are no longer doing the repairs but offered replacement TVs as follows:

KDL52XBR9 $550 plus tax (free shipping)
KDL52VE5 $275 plus tax (free shipping)
KDL46W5100 $100 plus tax (free shipping)

Seems like a decent offer given the age of my TV (almost 4 yrs, although I have never had a TV fail over the past 30 years…even two other Sonys) and the optical block will probably just fail again if repaired. Unfortunatley, all of these sets are too small for my custom wall unit as the XBR was much wider due to the side speakers.

That seems like a very fair offer from Sony. May I suggest you inquire how long the offer is good for.

HD Guru

Thanks, Ken, for the information. I have just completed the first contact with Sony regarding the green tint issue, which just showed up in the last couple of weeks. We bought the tv in November of 2005, had to replace the lamp once, but otherwise had good luck with the tv. After a few minutes of talking with someone who verified that we did have a tv with the problem, I was transferred to the department who had the information for the “special program” as the representative referred to it.

The representative of the “special program” has sent me an email, and we have 2 weeks to investigate and decide which tv to buy. By accepting the offer, you no longer have the option of filing a lawsuit on the problem. To redeem the offer, you have to send the panel from the back of the tv with the model number and serial number.

I saw all of the posts regarding the “special program” from Sony and I was optimistic that it would apply to my KDS-60a2000. I called Sony and they stated that it does not apply. They are willing to replace the optical block under the extended limited warranty. I already had the OB replaced once.

Thanks for the heads up Ken!
Just spoke to Sony today, and was offered the same numbers. My 60xbr1 11/05 just went green blob, and I didn’t commit on the 52 yet. FYI, they even balked at using the same discount $ for the 52xbr9 applied to purchasing the latest 65 model (ok, I was bummed about a 52 in a nice built-in for 60″).
I can’t wait to talk with them again Jan6!!!
Thanks again for the info everyone…best comments I’ve found!

Good luck to all…

Ditto on the Sony experience, however, I even asked them if they would sell an optical block to me at cost or other discout, so I can get my 60″ fixed. I would use the “special offer” to go in another room. Their scripted customer service apparently does not allow this, although I did not push it too much. I am waiting for the email they will send regarding my options, and make a decision on the model. Does anyone have any advice on which of the three models they offer is best?

KDL52XBR9 $550 plus tax (free shipping)
KDL52VE5 $275 plus tax (free shipping)
KDL46W5100 $100 plus tax (free shipping)

Thank goodness I found this web site, which clued me in to the replacement solution!

Optical Block talk with Sony: I was very disappointed to receive the same offer on the three smaller TV’s since our cabinet was made for the 60″ xbr1. Stating my displeasure, I pushed my way up to the third level of customer support and the guy actually cussed at me under his breath (real classy). This led me to his supervisor who first offered to lengthen the warranty three extra months on one of the discounted new televisions. I told him that was worthless and he moved it up 6 months. I talked to him for 15 minutes and I’m pretty sure that was the best he could do, but I hope you can get more out of them.

The most annoying thing is that Sony Canada has extended their warranty all the way to June 2010, but Sony USA has failed to care for their customers. I guess Canada needs at least one redeeming quality.

I’ll most likely make a deal with the devil and get the the 52″ xbr9 for $550. Boo.

Bought my 50″ SXRD in Nov. of 2006 but just started having the green haze issue a few months ago. Thank goodness I found this website or I would not have known about the class action suit against Sony and probably would have sunk many hundreds of dollars trying to repair my set. One call to Sony was all it took to get a replacement TV in motion. A word of caution though……. I carefully took down all the information I was asked to provide over the phone, even though I was told I would get the instructions via e-mail. I then took a photocopy of the document and mailed the original Overnight Express. This requires Sony to sign for the letter. The next day I was able to trace the document through USPS and even was given the name of the person who had signed for it. I never did get the e-mail. I phoned Sony again this morning as I wanted to track the progress of the replacement set. I was told that updates would come to my e-mail, but that there was no e-mail address attached to my event number. (Funny as I had given it to three different people the day I made the initial call.) They did confirm receipt of my documentation and said it had been forwarded to the department that handles the replacements. We will see how long it takes to get the new set. I was told 10 to 14 days after they received my letter.

The real bummer is the 60″ versions just announced at CES…3 versions, but the low end model is slightly better than my xbr1… ok , just a little more than slightly. BUT, all I’m asking is for access to the cheapest comparable 60″ replacement for my 2005 DEFECTIVE tv.

Sony, I apologize for taking care of my favorite tv to where it didn’t completely screw up until now. I noticed some fan noises early on and kept everything as clean as possible, so I guess that only delayed the optical block issues. And please understand, I’m not asking for 240hz, widgets, internet, etc…all I want to do is apply the difference proposed in your offer…the 52xbr9 is listed around $2300, and you proposed $550 for the overstocked item you probably want to unload after this wonderful 2009 economy. Your new entry level 60 is listed around 3250…
All I’m asking is to be able to pay you an additional 1500-2000 dollars for a 60″ model w/ a working light engine/opt block. Since I paid close to $4500 for the xbr1, that would put me at 6000-6500 for 1.5 tv’s after 5 years. I personally feel this is more than fair.

Blah, blah, blah…

Sorry folks, I just had to actually list all the points I was trying to make with the “help” line…

Again, good luck to all – A

Hey everyone, I have a KDS-R60XBR2 and my picture seems to be holding yellow on all of video. I’ve tried very hard messing with the settings to no avail. All of my white and people scenes in movies have a yellow hue. Do you folks here think it could be the optic block? I just had an issue with my KDF-42WE655 and they are giving me, so far, a disappointing offer. KDL40VE5 for $500 or a KDL52XBR9 for $1150. Anybody have any thoughts on my 60XBR2?

hey guys!
same OB issue..can you please provide me with the 1-800 number to call?
Thank you

I contacted Sony with my OB issue for my XBR1 on Saturday. Still waiting for the XBR1 Team to make a return call with an “option”. I’ve contacted them yesterday and today as well. They say that they have to review it and that “options” don’t stay the same and they change now and again. I’ll keep you informed as to my “options”.

I have the same “green haze” issue in our 60″ KDSR60XBR1. I first called in October 09, but did not purchase a new TV based on their options. It is a good thing I waited; because now they offered me a 52in KDL52VE5 for $275+tax (they originally offered me a 42″ for $450). They said to peel off the sticker that is on the back of the TV, attach it to a piece of paper, and send it in.

My husband had a hard time peeling the sticker off and it is all ripped and torn. I called them twice about this issue, they said to send it in anyway, they will look over it, and if it is approved, they will charge my credit card and send me a new TV. They never said anything in the beginning about the sticker needing approval.

I am an auditor and it is normal for me to document everything, so I took photos of the back of the TV before we removed the sticker and one of the TV after we removed the sticker. I will send them copies of those as well along with a copy of my receipt of when we bought the TV. I have documented each time I have called Sony and wrote them a letter expressing my disappointment. I suggest that everyone else does this as well. In my opinion, a little extra time to take pictures and write a letter is worth it if it means that, they will approve the exchange.

I just don’t understand how they can sit there and make it seem like a calm, easy, process… then later say the sticker needs to be “approved.”

How are you supposed to remove a sticker from the back of a TV without it being damaged? Per the sticker, the television was manufactured in June of 2006, which means the sticker has been there for three and a half years. During this period, the heat of the TV has caused the adhesive on the back of the sticker to melt which made it nearly impossible to remove without damage.

For some reason I have a bad feeling about all of this. I plan to call them every day until it is approved and I get my TV. From what the call center people say, each call is documented under my case number so we will see. I will keep you informed.

Good Luck to Everyone!!!

I have been waiting for 3 days to get a call back! I used the 1(866) 850-8674 number. Anyone have a direct number to the xbr/Optical block issue people?

Thanks

I also have the OB problem on my KDS-R50XBR1 and have been waiting more than three days for a call back from Sony.

I’ve actually followed up twice from the initial call, and I keep getting the runaround. “Someone from the team handling these requests will be reaching out to you ‘before the end of the week’.” I have my annual Super Bowl party on hold now because my screen looks like someone permanently urinated on it.

Does someone among all the helpful people in this forum have a direct dial to this “team handling these requests?”

Can’t tell you how bummed I am that this happened. I absolutely loved this TV and was beyond elated the moment I got it. A little more than three years later – it’s 125 lbs of disappointment.

Thanks everyone for all your help. Glad to hear I’m not alone, but sorry everyone has to go through this.

Tommorrow I am recieving the KDL-52XBR9 it cost me $550.00.I too was given a two week window to bite on this offer.I do have in my possession my KDS-50XBR1 that I am going to tackle replacing and installing the optical block myself.That should be interesting.The time for the TV replacement is going to be 12days , Sony told me two weeks (I can’t complain about that).I’ll keep you all posted and let you know [THE REST OF THE STORY].

J,

Did you receive a tracking number from Sony for the replacement TV? And if so, how long was it before you got it? I was told that my set has been shipped but that they did not have a tracking number to give me yet. This sounds funny to me.

Yellow Screen Blues,

Try 1-888-993-7669

Barbara,

Thanks for the phone number. Just tried it and was told – yet again – that “someone would be in touch with me soon…likely before Sunday.”

I suppose all I can do is wait.

Thanks again. Will keep everyone posted.

I called again today and got the same run-a-round. I got so frustrated I did some more research and found the number to the Sony Corp. in New York, NY. (212)833-6800 and asked for the Howard Stringer, CEO and Chairman of Sony. Although they did not patch me through to him, the operator asked where I lived and gave me the number to local Sony Electronics HQ in NJ. (201)930-6600. After reading my case notes and telling him that someone was supposed to get back to me by the end of the week, he understood my frustration and seemed actually sincere about the situation. He let me know that they were in a meeting as we spoke discussing these cases and will hopefully have a decision by the end of the day and he wasn’t just saying that to blow me off. We will see what happens, but they know I will keep calling everyday, as I have been.

Don’t let up, keep the pressure on. Make sure they know that you are not “just gonna go away”. We spent too much money for a few years of pleasure on a TV that should have a 12.5 year average lifespan.

Hope these numbers might help some of you.

Good luck, and I will keep you informed on my case.

Here’s a couple of addresses if you feel like writing letters:

Sony Electronics
Attn: Executive Review Committee
12451 Gateway Blvd.
Fort Myers Fl. 33913

Sir Howard Stringer
Chairman & CEO
Sony Corporation
550 Madison Ave.
New York, NY. 10022

UPDATE:

I just called Sony AGAIN. First, they didn’t even have my email address on record – which is unbelievable because after each contact with them, I confirmed my email and cell phone.

I was transferred to the “XBR1 Team,” where the representative read a script to inform me that indeed it “sounds like an optical block issue or a problem with the light engine.” She went on to confirm that my television was out of warranty but because I’m a valued customer of Sony, they would like to extend the offer of $925 off the repair of the TV (something I know will only postpone the inevitable – another busted optical block) or $925 off the purchase of a replacement at SonyStyle.com.

I told her that after spending $4,000 on this television, a $925 reimbursement was just not acceptable to me. I went on to confirm with her that others with the same issue and a similar purchase date were receiving opportunities to purchase the KDL52XBR9 for as low as $550. She indicated that offer “expired in December” – which I refuted since I’ve seen folks in this community and others getting that deal as late as this week. She encouraged me to contact Sony Customer Relations with my case number on Monday – which I will be doing.

I confirmed that they had my correct email and cell phone number and bid her adieu.

While it wasn’t quite the offer I was looking for, at least I got some answer from Sony.

I’ve heard numerous rumors about what’s going on behind the scenes – from red flags going up from management due to so many XBR1/XBR2 owners cashing in on the most recent offer to low XBR9 inventory to Sony potentially looking to extend the offer to the new XBR10’s (which – rumor has it – are unavailable due to a violation of a patent). At this point, I’m not sure what to do. I just don’t feel like $925 is fair. This TV simply should not be failing my family like it is after less than four years. I am definitely calling Sony on Monday, but I wonder if at this point I should continue to wait it out and see if the offer improves.

Will keep everyone posted. Open to any advice if anyone wants to offer it up.

I just received a message from Sony with the same $925 offer. I feel it is not acceptable considering the previous offers that were given. I will fight this to the end, and will never, EVER, buy another Sony product again!

I also waited for the “three day” call from Sony, it never came. I called them back yesterday and after some run around, was told that my TV is out of warranty but I would get a call on Monday from the “XBR1″ team and they would have some options for me. I guess we will see if they call. TV was purchased 06/06 from Best Buy, KDS-R50XBR1.

I am on my second loop of “someone will call you within the week”. I am amazed that despite all the bodies, friendly sounding words and sophistication of the phone banks at these big companies they nevertheless manage to make you feel that they are going to ignore you until you sue them. Is this really the best public relations?

I to was offered the $925. I bought mine in nov 05. I had an optical block replaced in nov 07.

I just got the call after a week and a half with the 925 offer.

I also was told my e-mail address “was not on file” after giving it to 3 different Sony agents. In checking the status of the delivery of my new set yesterday, I was told that even though my credit card had been charged on Jan. 11th, it could be up to two weeks beyond that date before the set is even shipped! This is when I lost my patience with Sony and asked to speak to a manager. The agent questioned why I would want to do such a thing but finally did transfer my call. Guess what……….no one answered the phone. That’s when I got on the Better Business Bureau’s website and filed a complaint. I would recommend everyone do this. Someone needs to make Sony accountable for this problem.

Hello fellow former Sony customer, I do hope they take us seriously. “I will never buy a Sony TV again”. I bought my kds-r60xbr back in early 2006 for $4000 I started noticing the problem earlier but have several TV at home, so I just use another TV and didn’t think much of the problem. By the time I look into it, it was too late for the June 2009 extended warranty. Anyway Sony offers me the same deal on the new 52″ TV but only half on fixing my own. I’m considering taking the 52″ xbr9 for $550+tax and fixing my Sony myself. Could someone post if they did the repair on there TV and was it worth it. This site has addition info “sonylcdrptvproblems” I read somewhere that if you are able to remove OB part you can send it to some repair place in India for repair and ship about $250, does anyone have any information on this or did repair themselves and would like to update the rest of us. Let’s see how it all plays out.

I found some information on the site I mention before. Sony has optical blocks available for purchase for most or all models, in most cases for about $500-$1,200 plus one-way shipping. A company called Tri-State Module rebuilds 2002-2006 Grand WEGA and 2005 SXRD model optical blocks for around $300 plus two-way shipping to Indiana, and, in very limited cases, they seem to have rebuilt optical blocks for sale for around $350 (including a $50 core charge) plus shipping. An individual named John Breton also rebuilds optical blocks of 2004 Grand WEGA models and the 2005 Grand WEGA KDFE60A20 model for around $200 plus two-way shipping to Connecticut. This information is current as of January, 2010.

Chris, when was the 1st time you called sony and received the tv offer. I called last week and was only offered the $925 discount on sony style.

Just phoned Sony again. Now they tell me the BR9 I ordered on Jan 6th is no longer available (even though they charged my credit card on Jan 11th)! The offer now in only for the lower priced 52″ Bravia at $275. I’m contacting the Attorney General’s Office!

I own a KDSR60XBR1 and noticed a green tint within the last 6 months, progressively getting worse. Initially I wasn’t sure if it was me or an actual problem… I too paid about $3500 at the time of purchase in August 2006 from Circuit City. Received same 3 TV offer as some others and chose the 52XBR9. After providing credit cadrd info, peeling and overnight express mailed the sticker from back of TV was told yesterday that the 52 XBR9s were out of stock and I could get the 52VE5 – major disappointments with Sony continue!! The 52 XBR9 is far better in video and audio features, plus the direct internet connect capability, than the 52VE5. I finally accepted the 52VE5 as I was told yesterday that my 14 days were almost up and I had to decided something or get nothing for my latent defect R60XBR1.

So I also encountered this problem. I called Sony and apparently my options are to get the optical block replaced, or get a new TV. The guy i talked to said whatever TV was available on Sonystyle.com is an option. But why the 2 week limitation? This is a huge investment cost wise, and you’d think they’d let you mull it over a bit. Or maybe they’re just trying to get rid of some sets before some TV’s roll in?

I called on January 4 and on the 15 Sony emailed me with this offer:

KDL52V5100 for $400
KDL60EX500 for $750

This is what they offered me as a replacement for my 60″. I took the offer on the EX500 but it wont be available until the second half of February. I was expecting a deal on the 52″ xbr9. I guess it’s better then a $925 coupon.

An XBR1 thread over on AVforum has pictures of the steps required to R&R the optical block yourself, page 702 I believe. Its not trivial but if you’ve done electronics projects before you probably shouldn’t have trouble. The repaired block costs 300 bucks vs apparently about 3x that to have a service tech do it.

Barbara, any update on your situation? I ordered my 52XBR9 on January 6th as well, and my card was charged on January 12th. My replacement has not shipped yet, but I was told that it may take up to 2 weeks to ship out. Therefore, I was planning on giving them until Tuesday to get it out, before I called again.

Obviously the 52XBR9 is not out of stock, considering it is still showing in stock on Sony’s website, with an estimated ship date within 24 hours. I personally think there’s a disconnect between the replacement department and the department that actually processes the order. People are reporting receiving their replacements as recently as yesterday, and some never received shipment confirmation from Sony.

In my opinion, Sony entered into a contract with us, not only when they confirmed receipt of our serial number sticker, but when they charged our credit cards.

Just curious if you have had any further discussions with Sony, or the Attorney General’s office for that matter, since yesterday.

I am sitting here waiting for the serviceman to arrive and install the third optical block on my KDF-60XBR950 which I purchased in feb 2005, The first one was fully covered the second one I had to pay for installation, today I have to pay installation and part minus $225 which sony gracefully kicked in after a lot of phone calls and bitching, if it goes again after this I am getting a new tv, they should be giving me a free one after this bullshit, never will buy another sony.

Cameron,

The Maine Attorney General’s Office really wasn’t much help as she did not know credit card laws. I agree with you that Sony did enter into a contract when they charged our credit cards. My husband got on the phone to our bank last night and they had a conference call with Sony. He fought to get them to send us the BR9 as they originally agreed, but with no luck. I guess we are stuck with accepting the lower model for $275. Now they are supposed to credit our account $275 in 2-3 business days. The bank really pressed them to ship the new set and have put a dispute on our account so we will not be charged interest. Sony says they will ship the new set within 72 hours, but do I believe that? Not really. Today I wrote a letter of complaint to the Sony Executive Committee, the CEO of Sony and the local Sears store where we purchased the TV. There is another site with great information on this subject. It is http://sites.google.com/site/sonylcdrptvproblems. I’m not sure when Sony intended to tell me the original set was no longer available, but something tells me I would still be waiting if I hadn’t made a call yesterday. Let me know how you make out.

Barbara, I’m in the same boat. Sony is only offering me the 52VE5 or 46XBR9 to replace my 50XBR1 at this point.

I really don’t know what to do. One on hand, I’d hate to lose 4 inches, on the other hand, I know the VE5 is probably less of a TV. I seriously don’t know.

Well its fixed, the third and final optical block on my set, cost me $500 after sonys $225 contribution, if it goes again I am getting a new set and it wont be sony.

For those considering a 52VE5 after the disappointment of not being provided the XBR9 as promised, the video isn’t as different as the specification comparison made it seem. I found both sets on display at a local Sears. The video on VE5 is as good as the XBR9 when both sets were playing the demo. Audio is a little different as VE5 has front facing speakers and XBR9 are bottom facing speakers. All-in-all I would still have preferred the XBR9 for future with 240HZ and the internet direct connect for NetFlix on-line movies. Still disappointed overall with Sony on this latent defect situation and having to replace my 60″ with a 52″ TV, I too have written a letter to Sony CEO and Executive Review Committee. Will let everyone know if I ever hear back – doubt it.

Bob,

Thanks for the information on the 52VE5. To be perfectly honest though, I’m wondering if I will ever see any set from Sony. It’s too bad our televisions didn’t develop this problem before the class action judgment expired. I sent letters to Sony CEO, the Executive Review Committee and the local Sears store where I purchased the set yesterday. I have also filed complaints with the Maine Attorney General’s Office and the Federal Trade Commission. Maybe we should contact MSNBC’s Fleecing of America………..

Why won’t Sony offer the XBR9 anymore?

They say it is “not available”. However, you can purchase a new one from their website and have it shipped the next day. The explanation they give, it that they are “separate divisions”.

Barbara, et all,

Agree left-hand isn’t talking to right hand concerning the XBR9s – another Sony customer service disappointment. However disappointing our original TVs didn’t last, it’s probably better in long run to get the 52VE5 alternative TV being offered for $275. As I research the situation it seems that those who had parts replaced during the class action extended warranty are experiencing recurring problems with the optical block. While not happy with Sony or losing my 60″, I am grateful to get a $1500 TV replacement for only $275 and be rid of a TV with an optical block altogether. Even though a latent defect and past the class action settlement timeframe, I could have been given nothing since at 3 1/2 years I am well outside the original 1 year warranty. Partially my fault for only buying a 2 year extended warranty – will always buy 5 years worth on high use item like a TV in future. In my letters to CEO and Executive Review Committee I ask what they thought they should do to earn back my trust and business – so it’s their decision if to keep my business or not. One thought for those who get replacements and don’t want to keep their current TVs is to donate them to Goodwill and take a tax credit for the value. Given average life of a TV is at least 10 years, use a straight-line method to divide purchase price by 10, subtract number years in age worth and write off rest as a donation. At least while it is a working TV (with a green haze during dark backgrounds) it has some redeeming value for those who have much less.

Just called Sony @ 201-930-6600 and spoke to Angie. She said corporate is not aware of what is going on. She took my event id # and my name and said she will pass it on to Customer relations. She also mentioned that she doesn’t understand why we have to pay anything out of pocket for this exchange and that corporate will take of it. Let’s see…

Others should call as well to make them aware of our dissatisfaction and disgust with SONY.

I sent an email describing the 52″ XBR9 Bait and Switch to the http://consumerist.com/ to see if they can help us out.

They have a good track record with helping out, and they are owned by Consumer Reports which also helps out too.

Bob,

My frustration with Sony mainly lies in the fact that I feel they have been dishonest with me. Right from the start, they have not done what they promised. They had the required documentation in hand on January 6th. The agent said I would have the XBR9 probably in 6 – 7 days but not longer than 2 weeks. I have had to continually follow up with them as they have not made any contact with me via e-mail or phone. At the very least, they entered into a verbal contract with me regarding the replacement set. When they charged my credit card on the Jan. 11th, they sealed the deal. Here it is the 22nd, and I still have no set or confirmation that one has even been shipped. Any other order I have placed is not charged to my card until the merchandise is shipped. This is certainly no way to treat loyal customers. If they were not prepared to send the XBR9, they should not have made the offer in the first place. That only added fuel to the fire.

—-Anonymous
Posted on 22nd January, 2010

Others should call as well to make them aware of our dissatisfaction and disgust with SONY.—–

Is not just the Number for Sony in NJ?

Yes…that is the number for SONY corporate, but it seems as if one department doesn’t know what the other is doing.

I just got the Email from the Sony Exchange dept….——-
Dear Sony Customer,

Thank you for contacting Sony regarding your television. Unfortunately the model that you selected, KDL52XBR9, is no longer available. We apologize for this situation and would like to offer you the following options (subject to availability):

* Model KDL52VE5 – with a refund of $300.00

OR

* Model KDL55EX500 for the same price as the KDL52XBR9

Please contact us with your decision regarding the above offer, at 866-850-8673 within one week.

At that time an order will be processed for your replacement unit. An additional email will be sent with the shipping and tracking information. It takes approximately 2 weeks to ship the replacement television. The shipper will call you once your television has arrived in your area to schedule a time and day that’s convenient for you.

In consideration for Sony making and you accepting this offer, you agree to release and hold harmless Sony Electronics Inc., and its affiliates, officers and directors from any and all claims for damages, loss, cost, expense or liability both known and unknown, which you may have incurred in connection with your television.

Sincerely,
Sony Exchange Dept.——

Yet that is what I have already been billed for and the tv’s the replacements they are offering in exchange are not of the same “class” since they have done away with the XBR name… Now the NX series.

They still are selling the XBR9’s on line too… very classy Sony…

I called the 201 930 6600 number and left a short but firm message with Angie, I suggest every one else doe it and contact the consumerist.com and reiterate the way we are getting messed with.

Nice Bait and switch Sony

Just got the same e-mail message today about the XBR9 no longer available and I sent my sticker in (and my credit card was charged) in first week in January. I AM REALLY PISSED OFF! Everyone that originally purchased an XBR deserves another XBR and should not settle for a lesser set! It’s bad enough we have to pay. I will be calling and yelling at Sony tomorrow! Eventually may have to go to small claims court.

Just Spoke to someone at SONY exchange and they have 49 XBR9 in stock. They are scamming us!!!!!!!!!!!!

I called Sony on 1/12 about the optical block in my R50XBR and they took my name, gave me a reference number and said someone would call back in a week. When no one called,I called them back today and they offered to do the following: pay up to $925 for an authorized Sony repairman to replace the optical block or give me a $925 coupon toward the purchase of any Sony TV on their website. They gave me two weeks to decide what to do. I’m supposed to call back at 888 993-7669. Is this the best deal available now?

I think once they take your serial number sticker, they pretty much entered a contract with you since you have reached a point of no return with the status of your current set. If they changed the offer before they asked someone to mail the sticker, it would not be as awful.

Also SONY should offer a discount even for those who bought the renewal of their expired Extended Warranties. The only reason some of us spent close to 400 bucks on the renewal (not to mention, the first 400 on the first EW) was the reputation of the OBs.

My suggestion for those who want to buy two sets is to use the discount on 42 or 46 inch set where you get it for very little after the 925 discount, and then spend on a 60 or 65 inch plasma from Panasonic or Samsung instead.

I just started having problems with my TV at the end of OCT, of 09! 50A2000 SXRD and thank god I looked for info consering these TV’s cause I didnt know how I was going to get it fixed! So I thank all of you for strating this conversation about the optical blocks! I have never had any problems with Sony and I also own a 60 Wega bought in 02 so I called them after I read all of this info and they are fixing my TV for free! So I cant complain, I mena the TV was bought in 06 and I never bought the extended warranty so I am very thankfull they are at least trying cause they could leave me high and dry! I have read about the things they have said and havent followed thru on and that is very nerve wrecking! So, goodluck and I will let everyone know if it actually gets repaired, have already talked to the technician and he is planning on fixing it so hopefully all goes well! I did call them on the 22nd of jan and just followed up today if that helps! Thanks again for the posts and GOOD LUCK

I called as well, they are only offering the $925 discount off new Sony TV or repair. KDSR50XBR1

A few states (Maine included) have an express and implied warranty law, which require the seller and/or the manufacturer to repair or replace items less than 4 years old that have major defects (provided they have not been abused). Since Sony still has not followed through on their promise to send me a replacement set, I plan to follow up on this law before my 4 years is up and I am out $3,000 for a television that is worthless. I would urge you all to contact your state’s Attorney General’s Office to see if this might be a tool to force Sony’s hand.

I just sent corporate a nasty email last night and got a call this morning saying my XBR9 will be shipped in two days. If you make enough noise, they will listen!

Anyone have corporate emails for Sony? I’ve been getting the run-around on the phone regarding their $925 coupon, and am thinking about escalating to a complaint to corporate.

Just called Sony and asked if they had the 49 XBR9s available in the warehouse for the Exchange Program. Never received a straight answer other than this TV is no longer a part of the offer. So I’m still stuck with either the $925, 52VE5, or nothing offer.
Would very much like to have the dorprate email address, please.

sonylistens@am.sony.com

Curious I also have a 60WE610 bought in 03 or 04 and I havent noticed any discoloration as to blue blobs, but will this eventually happen to the TV! I already have one Tv getting repaired, I dont watch it that often so I havent really paid too much attention until now, I dont want to loose both of my TV’s!

Last night I made the 9th call to Sony regarding the shipment of my replacement set. I tried to get through yesterday afternoon but after being on hold for over 30 minutes, I finally gave up. I only had to hold 13 minutes during the evening hours. I was informed that the full refund of $550 + tax had been applied to my credit card (BXR9 that is now not part of the replacement program)and that the card has now been charged $275 + tax for the 52VE5. Even though I accepted the offer for this set on Jan. 20th, they did not charge my card until the 22nd. The first person I spoke with (Steve) said the new set would not be shipped for another two weeks beyond that date. This is totally unbelievable! My first contact with Sony on this issue was on Jan. 4th and my card was first charged on Jan. 11th. Do you suppose the 52VE5 will still be available in two more weeks? I highly doubt it. They could play this little game for a long while, couldn’t they? Again my husband phoned the bank that handles our card. Again they put us through to yet another person (Lynn) at Sony. After both my husband and I finished airing our frustration and informing them of our complaints to Better Business Bureau, the Attorney General’s Office and the Federal Trade Commission, we were told that our set would be shipped (guess what……..) in another 72 hours. Lynn also noted that they had received my letter to the Executive Review Committee and that someone would be calling me with a decision. I guess I had better not hold my breath waiting for the call. If I never see the name Sony again, it will be too soon!

I just called Sony and they offered the same thing the 55″ TV for $550+tax, 52″ TV $275+tax, and or $925 for repair or purchase of something from Sony does not have to be a TV. I told them to send me new email and they said I have 2 week to decide. Not sure what to choose. Any suggestion?

Folks,

I just received an e-mail saying the replacement unit has been shipped. They didn’t provide a tracking number however, so let’s see how they respond to my request for same.

I got a call back from the Executive Review Committee yesterday about the XBR9 gaff/Bait and Switch. Angie transferred me , and the man I spoke with said he would call me back after speaking with sales. I questioned why if they were out of XBR9’s why were they still selling them ,and even if it is a different div, it’s still Sony, and that what they had done was illigal on several counts.Still waiting. They will get another call this afternoon.

KDS-60A2000

Call in to Sony. Purchased 2007 Circuit City

Third OB. Two Lamps. Green Day Every Day. Hockey is unbearable with the ice as a backdrop.

Anyone know what the offers are out there for the A Series SXRD’s?

Dad

Okay I am having the same issues with my TV that you all are having. I have been waiting to call Sony so that I can get the best possible conclusion on what to ask for. I just read that Chris NY could get a 52ve5 for $275 plus tax. Is that a good deal? I might go ahead and try to get that deal. But I have heard other people trying to the the XBR9 tv also. How long will Sony be helping us consumers on getting this TV replaced? I don’t want to wait too long but want to get the best deal that I can get since I paid well over $3000 for this set three years ago. It’s on it’s 2nd OB and it’s going out and I’ve have three bulbs go out.

Can anyone verify that they contacted Sony for the 1st time in 2010 and was offered a discount on a TV. I contacted them last week and was only offered a $925 coupon. Sony is saying that only people that contacted them before the end of last year were offered a TV discount.

I called them like Jan 12th

Sony has made me an offer here in Canada. It will be a SONY 46” BRAVIA series LCD television, model
number KDL46S5100 at a cost of $500.00 plus tax (8% PST and 5% GST),for a total of $565.00. That will replace my SONY 42” Grand Wega, model number KF42WE620,They will deliver it to my door. I have until Feb 04/10 to decide.

239.768.7646 Sony Customer Relations

They today actually authorized a THIRD OB swap on my KDS60-A2000. Think they will call it quits after three?

Dad of 2

Hey I think we should all move to Canada!LOL Sounds like a good deal!

The wife just called and said that there was a shipping company that said they had a TV to deliver for me. Funny thing is, A: I was never sent a tracking invoice. B:Had been in contact with the Exc. Sec. for the corp in Ny about the Bait and Switch on the 52″ XBR9 and how ( at the time at least, they were still for sale on their web sight) C: I never confirmed I wanted one of the EX500 or the EV5’s.

This should be interesting….any Guesses whats coming to my front door today?

52″ XBR9…..I’m very surprised…

She won’t open it till I get home.

Bigbadbull,

I can’t wait to hear which one you get! I was told Monday that someone would call me regarding my letter to Executive Review Committee regarding the bait and switch with the XBR9. That call still has not been made. Yesterday I got an e-mail saying my unit had been shipped but as you say, I never got a tracking number either. Today I was able to call and get the tracking number (and I only had to hold for 10 minutes or so) lol I phoned the shipping company and was told the set would be in my area on Monday. I think I’m getting the EV5, but who knows. Never did get the e-mail saying if I accepted this offer I would hold Sony harmless from further damages. Maybe I’ll get two TVs! It would serve them right.

Bigbadbull,

Just saw your comment that you got the XBR9. Good for you!

Bigbadbull:

What model was your SXRD tv?

Did Sony replace any OB’s and if so how many?

Congrads on the 52XBR9

Dadof2

Big congrats on getting the XBR9! I received a call from Sony Customer Service today in response to my bait-n-switch tactics letter of complaint written to the CEO and Chairman. I was offered a 3 month warranty extension on my “soon” to be received VE5 (sent in lieu of the XBR9 I ordered). I told them no and that I was insulted by their offer and to tell that to the Chairman, and also tell him I will not be a Sony customer in the future. Still haven’t heard a response from the Executive Review Committee.

Dadof2 my SXRD was a 50A2000 SXRD and they are replacing one for me now so who knows!congrats on the XBR9

It was an Oct 05 prod.50″ Xbr1
I was OB replacement #2.

I looked at the limited information that came with the TV, and can now conclude that it was SHIPPED before they billed me on the 19th of Jan.It was at the Freight company on the 17th and on the truck on the 18th. I got the Dreaded email from Sony on the 22nd of Jan. saying they could not for fill their side of the replacement, same day I put a call in to the Presidents office.

All I have to say is their inventory and tracking system sucks!How do you misplace a 52″ tv? They did not even know it shipped out….and it took 1.5 weeks to get here from PA ( live in AL)

Mandy:

How many OB’s did they try before getting to the decision of replacing your 50A2000 and which were you offered (models) and at how much out of pocket?

Thanks!

Dadof2

Bigdadbull:

How much out of pocket for your XBR9?

I will be getting my offer soon (KDS60A2000)

What a logistical nightmare with Sony and the third party shipper!

Thanks!

Dadof2

$550 plus local taxes.

For those of you that took the $925 coupon deal, how long did it take for you to receive that coupon? Did you get it through email?

My coupon took 4 days after receipt of the SN label.

It’s been 5 days and I’m still waiting for my coupon code. I did however get a remote control mailed to me?!?!? No idea why or how… Sony needs to get their act together!!

I am part of the XBR9 bait and switch. This morning I received an email that said my replacement set had shipped. I called to find out which set it is – XBR9 or EX500. They say it’s the EX500, but according to every source on the Internet, that model isn’t available yet. I guess I’ll have to wait until it arrives to find out.

Anyone know where they ship from and what typical delivery is? I know they say two weeks, but pony express is faster than that.

My XBR9 shipped from the Pittsburg PA area and took 1.5 weeks to get to Alabama…long time to go a fairly short distance if you ask me.

I was told Sony has two distribution centers. One in PA and one in CA. The unit will ship from the nearest one.

I got my 52XBR9 today…I sent a long e-mail to the “corporate” address posted above (after I went all the way up the ladder to the National Manager at the Exchange dept to no avail), and got a call from the exchange dept. the next morning saying they suddenly “found” an 52XBR9 for me. I looked at the packing list and it came from PA and was shipped the same day I got the call. It even came with a “Thank you for choosing Sony Style” card. Seems like someone at Sony believes in doing the right thing.

I’m reading every post here after mine that was posted on January 10th. Since then I got my OB replaced on my 60XBR2 through Sony for free. They extended the OB warranty on my model until June 30th,2010. Now on my KDF42WE655, that has the melted or “warped” lamp door issue, I finally settled with Sony. They had some compelling offers but not as low as what you folks here are getting for replacements for you XBR1’s. I would have to say I made out better than anyone here, just because I got them to give me a refurbished 46XBR9 with a 1yr warranty for free.

Maybe it would be in some of your interests to ask for a FREE refurbished 52XBR9. Usually they offer only a 90day warranty on refurbs, but they can extend them, of course, if they want or if you ask for it like they did for me.

@Mandy
Your 60WE610 falls under the warped lamp door issue. Maybe you should check your lamp to see if the lamp door is melted or warped. This may be the cause of your OB to go bad because the service tech who saw mine said the lamp ruined the lower cabinet and the OB. Since they no longer make the lower cabinet of your tv they have to offer you something.

It took me, I want to say, atleast 10 calls to get from Customer Relations to “National” Customer Relations. National is where you get things done if you know how to ask for stuff. Good luck to all.

Oh yeah I forgot to mention. The first offer they gave me on my 42WE655 was either a 40VE5 for $500 or a 52XBR9 for $1150. Just like most of you before getting my deal on the free refurbished 46XBR9 with 1yr warranty. They did tell me on 1/21 that the 52XBR9 NEW was no longer available after the 1/13. So that is when I got ticked off and then they escalated me to National Customer Relations. I couldn’t get a free refurbished 52XBR9 because my tv that died was only a 42″. So I can’t complain, but should give a few of you a good idea of what to ask for if you are trying not to come out of pocket for anything.

Well, it has been since 1/17/09 since my last publish to this site stating that Sony was replacing the OB engine on my 60XBR2 and guess what. The green haze has reared its ugly head again. So I called BestBuy to schedule the repair. The nightmare begins again!

Anyone know or remember what retail price SonyStyle had for the 52XBR9 a month or two ago when they were still offering it as a replacement? (Oh, by the way, the SonyStyle Web site now says it is no longer available.)

Here’s why I ask. When I was told the 52XBR9 was no longer available and given the option to receive the 55ex500 at the same price, SonyStyle was listing its retail price as $2,399.99. When I was notified last week that me replacement had shipped, the price had dropped to $1,899.99.

That’s twice Sony has done a bait and switch. The first was getting people with optical block issues to agree to the settlement with the XBR9. The second is selling people on a replacement at an inflated retail price.

The last price SonyStyle shows for the 52XBR9 is $2,099.99 – $200.00 more than the 55ex500. I think this is an updated price, however. Why should the settlement be worth at least $200 less than it was a month ago?

In addition to everything else, this cries out for a class action lawsuit.

JG,

I was offered the XBR9 for $550 plus tax. 10 days after Sony charged my credit card for this set, I was notified that it was no longer available. I then chose the 52″ VE5 for $275. My first contact with Sony was on Jan. 4th. I am just getting the VE5 today. Good luck!

I just ordered the 55EX500 for $225 + tax to replace my KDSR50XBR1. I have to send in the black serial number tag then they will ship and I am supposed to receive within two weeks. I asked about the XBR models, since my old one was XBR but they stated that the VE5 and the EX500 where all I had to choose from for my model of TV. Oh well, I’ll take anything at this point…which is I am sure what Sony is hoping. I will say that about a month ago when this started happening I wrote SOny’s customer service about my optic block problem and they never mentioned this offer to buy at a reduced price…only reason i found it was because of this website. Thanks to everyone for contributing!!

Joe,

The same thing happened to me. When I called Sony to inquire as to what might be causing the “green haze” I was given a few adjustment instructions then told to “take it in for repair”. They never mentioned anything about the problem with the optical block. I too only found out through this website. Sony should be ashamed of they way they have treated their long loyal customers. I for one, will never buy another Sony product and I am sure there are many others who feel the same way.

Joe, How did you get the 55EX500 for only $225? I was offered $925 for my 50XBR1 optical block problem. The list price on sonystyle.com for the 55EX500 is $1,899.

Steven, I had the same offer as Joe for my 50 KDS XBR1.(46 VE5 for free or 55 EX500 for $225) They did offer to replace the optical block again(under extended warranty), but I would only get a 90 day warranty on the part. That does not give me much confidence considering my second optical block lasted a little over a year. It would be nice if they gave us a choice for a higher level tv. The EX500 is new and is the lowest level tv they sell. The VE5 is 2009 and is second from the bottom level. How bout’ one with a Bravia 3 engine. I’d even be willing to pay more. Oh well, I’m going to call again and see what I can do.

Some time mid January 2010, I was offered the $925 coupon. At that time, I thought the offer was reasonable based on the number of heavily discounted 2009 TVs that were available including the XBR9. In the two weeks since the offer was made I watched in horror as the 2009 TV models I was eyeing (XBR9, 52Z5100, 52W5100, 55V5100 + free Bluray player) dwindle and eventually became “out-of-stock”. This made the $925 coupon offer not attractive to me. I paid almost $4,000 for my 50XBR1 in Feb 2007!

I called this morning about the raw deal I was getting ($925 coupon) compared to Joe’s $225 + tax for the 55EX500. Long story short… I was able to get my $925 offer replaced with the most current offer of $225+tax for the 55EX500. The other option is a free 46VE5. The rep took my credit card and told me to expect delivery of the TV in two weeks.

The 55EX500 looks to me like a rebadged 55V5100. There’s very little information (independent review) on this 2010 model. I’m aware of the red flashing problem on some V5100 sets and hopefully this is a non issue with the EX500. I have visited and spent a lot of time at various stores checking out the different Bravia models. For me, the best place to compare the different Bravia models is the Sony Style store. The store had calibrated TVs and high resolution videos including still and fast moving images making comparison a lot easier. At the Atlanta Sony Style store the 46″ XBR9, 46Z5100, 46W5100, 52V5100 store are displayed in a 2 by 2 set-up making comparison easier. To be honest I could not tell a difference between the four models. They all displayed very good pictures. I’m a stickler when it comes to color (I work in the printing/design field and I look at colors every day. I also have a dedicated home theater at my house). I’m sure if you look long enough at the different models you may see some differences but to me, it is not worth spending the extra money on the higher end models. The higher end models look impressive only on paper. I will be using the money saved to buy other gadgets such as the Lacie lacinema classic HD and a Sony Blu-ray player. Although the EX500 does not have Bravia Internet Video I won’t be missing it. I’m not into watching low quality compressed Netflix video or pixelated Youtube videos on a 55″ TV.

There’s also not much information on the internet comparing Bravia engine 2 vs 3. At first I was insistent on getting a Bravia TV with the third generation engine and Motionflow 240Hz. But after comparing the two engines and 240 and 120 Motionflow technology at Sony Style store, HHGreg, Brandsmart and Frys I am not convinced that the newest engine and Motionflow 240Hz is any better than a Bravia with engine 2 and 120 Motionflow.

I don’t even know if I will bother calling. Seeing too many stories of people calling various levels of customer relations and getting nowhere. I’l

I’ll probably just buy the 55EX500 for $225. I don’t have a Sony Style store in my area, so I will go to Sears and check out the various Sony lcd’s to compare Bravia 2 and Bravia 3. Worse case scenario, I’ll just sell the 55EX500 if I don’t like it and buy a plasma. Good to hear they changed your offer Steven.

Dancing with Sony Customer Relations.

I was offered a KDL52VE5 at 1000.00 plus tax to replace my KDS60A2000. That is 499.00 of the website price which will be less next week. Not even close to acceptable for a unit that was over 2,000.00 two years ago.

Certified letter en route to Corporate Sony National Customer Relations.

Boots on.

Lock and Load

Dadof2

I want to thank everyone for posting on this site. My 50A2000 just started with the green haze and I sort of knew about the problem through my father-in-law who had the same problem at the end of last year, so he headed me in the right direction. I typed in class action/Sony and ended up here. I will be calling them tomorrow to see what I can find out. Thanks

Well, they wore me out…I’m done…don’t have the time or patience for another week on the phone w/ various levels of “customer service”. Sent my 60xbr1 tag in for the 55ex500 @ $550. Not done, but figured bird in hand logic…
The tag letter highlighted the sudden price drop in our “replacement” options (saw the same price drop as you JG, but the 60″ version went down by the same), and the disappointment/headache of not being able to replace with an equal size TV for a fair upcharge. Even highlighted 55ex500@550 did not equal future Sony customer, while (for some stupid reason) the 60ex500@1450 would keep me around. Tried everything to simply apply the credit on the 55″ offer towards a 60″ of my choice, and I would pay the differential. No luck at all…

As soon as my 55″ computer monitor arrives, I’ll be starting my letter campaign. 60 for 60…

I guess the only good side is I don’t also have a Toyota (accelerators), or a flight scheduled on Japan Air (bankruptcy filing).

So, who wants to start the Facebook page????

I’ve got a dumb question. What if I sell the new set (55EX500) that Sony sends me. Will there be a standard warranty for the new owner or because it was a special replacement program, they will make sure the basic warranty is only for me and not transferable. In that case I would have to sell to someone I know. Inquiring minds want to know.

Hey steven, glad you were able to get the 225 offer i received. My s/n tag was supposed to arrive in Ft. Myers today, so presumably i will receive my new tv within two weeks. the guy on the phone said i would be getting numerous email updates from sony, and the first one was supposed to be a summary of the offer they made me. i have yet to receive any emails. i’ll call tomorrow to check on status and relay the results.

How long has anyone waited for responses from sonycares@am.sony.com?

Just curious.

Thanks

Okay Sony. 5 days and still no coupon code. What the heck is going on? I have had it with your poor customer service. I played nice in the begining with just accepting the $925 coupon code. Well come Monday corporate will be getting a call and possibly my lawyer will be getting involved. I have had this yellow stain now for two weeks. Everytime I call they say you will get it tomorrow. Well I have had enough of that the past three days. I can’t believe they are treating us like this.

Another 24 hours has passed from the agreed 72 hours.

Tomorrow I am instructed by my attorney to send my draft certified to Sony National CR Fort Meyers FL. Then they will have to deal with a professional negotiator who will bill me for her services.

This was something we hope would not happen honestly. Too bad for Sony that I can afford do do it. Hello Panasonic and Goodbye Sony if it costs me a dime.

Sorry but nice guys never finish… Even last!

Dadof2

Sony Listens? Call Peggy French, the Sony Manager of National Service Support @239-768-7588 and let her know you aren’t happy

I don’t understand why Sony is offering to replace what was their top of the line ($3,000+) set with low to mid-quality sets. A $925 discount doesn’t even come close to getting you a similar picture quality set. They should be offering the NX800 line, not the VE5 or EX500, with a bigger discount.

They have a new tagline by the way:

SONY – Make.Believe That They Stand Behind Their Product

I’m going to get the 55EX500 and sell it if I don’t like how it looks in the stores. I figure I can get at least $1,300, since it retails for about $1,900. I would have to pay $225 for it. So my net gain would be $1,050. Hello plasma!

Hey Axl, I’m just curious if your from Canada or the US. I’m from Canada and I was offered the 60EX500 for $750 as a replacement for my 60″ XBR1 which I took.

Does anybody know what Sony is offering Canadians for the 50″ XBR1? Just wondering because when I called Sony and asked why I’m paying 3 times more than the 50″ owners they said it was because Sony Canada is a completely different company than Sony US so the offers are not the same. I thought Sony was Sony but I guess I was wrong.

For those of you who got the TV deal. How long did it take for you to get it after they shipped it. And who delivered it? Mine is being delivered by DB Schenker which used to be BAX global. And the weird thing is it’s coming from Laredo TX. I thought the closet warehouse to Ohio would of been Pennsylvannia. I didn’t realize they had one in Texas.

Wes, are you in Canada or Ohio? If Ohio when did you get an offer for a 60EX500?

I’m from Canada and I called on Jan. 4 but I didnt get an offer until the 15th. I put an H after my name this time because theres another guy posting with the same name.

Sorry I didn’t notice you on here. I haven’t come across too many Wes’s in my time. I usually don’t have to worry about using the letter of my last name.

Can any one help! I got the optical block fixed, but it is now turning off and on when ever it feels like it! Still has sound just no picture, has any one ever had this problem and how did you fix it!

Mandy, when the tv is off, how many times does the red status light blink? It should blink a number of times then a pause and start to blink again.

FYI, I live in Cols, Oh. My credit card was charged for the replacement (KDL55EX500) on Jan 31, 2010. Shipped out by dbschenkerusa.com on Feb 3, and I received it yesterday (Feb 13). So far, everything looks good. Even though Sony didn’t give us what they originally promised, it’s a pretty fair deal. I gotta thank HD Guru cuz I’d never have known what to do about this crazy situation otherwise. This is why God created the internet : )

bguad
The TV blinks 3 to 5 times and then turnes on! Im thinking it might be the bulb! Cause the brightness seems dimmer then normal! I just hope its not anything major! It seems like it is on awhile before it starts to turn the pic off, the red light still stays on like sits on just no pic, but has sound and about a minute later turns it self back on! I just dont want to pay 200 for some one to tell me it is the bulb! NEED HELP thanks

Mandy, my picture went out and I was getting 4 flashes, which ment the fan that cools the lamp was not working. I replaced the fan and the TV is fine. There are to lights on the front of the TV, one for lamp and one for status. If I remember when my lamp went out, the lamp light was red. Hope this helps.

Does anyone know if in fact they need the original receipt to get this replaced? I dont have it anymore and I have a KDSR50XBR1 model. Thanks guys!

From what I’ve seen on the forums, Sony just wants the serial tag off the back of the set. I could be wrong, but this is what I’ve seen on the forums.(HDGURU & AVS).

Do any of the stores have the 55EX500 in stock? I would like to see this tv first before getting it as a replacement. My 2 weeks is up on Wed. so I have to decide. I might just let the 2 weeks expire and call back. I still can’t believe that Sony will not let me upgrade to the 52EX700. I even offered to pay the retail difference.

I have the 50XBR1 with the green tint problem. I was offered the 55EX500 fro $225 or 46VE5 for no charge. I was told I could go to Best Buy to compare the two sets. Best Buy does not have either. The 55 will not be released until next week. I contacted their team to ask more questions and was treated rudely by Cody Smith. He would not let me speak to a manager and continued to give me the runaround. He eventually connected me to Lee at Sony National Relations. Pathetic at best. Not sure what my next option is…

I have a KDS-R60BR1 that had a new optical block put in 2 years ago and is now turning hulk on me again. Has anyone had this happen 2x? How did Sony handle it?

I have the KDS-R50XBR1. My screen is just starting to go yellow in the bottom, middle. (2nd time) I have extended warranty. Sony gave me the opition for repair (no way) or a replacement option. If you call them they most likely will offer you either a 60EX500 or and 52VE5. I was offered the 55EX500 for $225 or the 46VE5 for no charge. Don’t bother asking to upgrade the model and pay the difference. They will say no. I have til’ Feb. 24th to decide if I want the 55EX500 or VE5. If you let the offer expire, there will be a new offer. Sony will not say what it will be

Conitinued) If I let the offer expire past the 24th, they said they will call be after March 1st with a new offer. The rep. had no idea what a new offer would be. I asked if it would be better than the offer now and he said he had no idea. I might just wait it out. I would like to upgrade to the Bravia 3 series. I think, worse case scenario, that I still would be able to get the EX500 if I waited and still didn’t like the other new offers. It’s not like that tv is old stock and they’re running out of them.

Thanks Keith, I have found a lot of good info here. I have not made my call yet as I just noticed the green blob starting to come back. I am glad that there is so much info out there on this process so I can know what to expect when I call. Sounds like Sony is trying to take care of people, which is good considering the engagement ring price I paid for my TV.

Any tips on what to exactly to say when I call. Will they still have records of my last issue a couple years ago?

Call the service phone number and tell them that you had the optical block replaced and now it is going bad again. If you have extended warranty, they might offer to fix the unit again. (that’s what happenned in my case.) I turned down the offer to fix it, so then they gave me the replacement offer. I personally would not have the tv repaired if you have an extended warranty. You know it will go bad again. They most likely will make you an offer for you to buy either the 60EX500 or the 52VE5. (since you have a 60″ XBR1)

Just curious…but what are all you people doing with your 55″ and 60″ tv’s? I had luckily bought an extended warranty on my 60″ xbr1 from hhgregg (it was an independant warranty company). It just seems wrong to just throw away a $4000 tv. I only had it for about 4 years. Fortunatly the warranty company offered me a replacement tv once they had a tech come out and verify that it was an optical block problem. I wonder if Sony would offer me a discount or something since my extended warranty was from someone other than Sony. What are do you people think?

Are you talking about calling Sony and getting a replacement offer from them on top of the replacement from the independent company?

New poster to this page and this information has been invaluable. I have a 60A2000 and the blue blob issue just started a week ago. I called Sony and was told that Sony will warranty my tv until June 2010 and that they would replace the OB for free. I don’t want them to replace the block only to have it go out again when the warranty ends so I asked if I could get a new set and he said that he as not authorized to do that and that I would need to call back on Monday. Will post the results. Thanks all!

I have a KDS-55A2020 that has the yellow stain problem. I called Sony today and told them about my problem and that I was aware of the Class Action Lawsuits and that the optical block repairs don’t seem to last. They said that I could call a local Sony Service center and if the problem is the optical block then they would repair it for free. I asked about them offering to replace the tv, as others on this site have said. The customer rep said that those offers did not extend to my particular model and that all they could offer was a repair. Has anyone with a similar model gotten the replacement offer? From what I’ve read the offer only seems to extend to XBR models. Regardless, the info posted on this site has been of help.

I took the offer of a new TV. I was wondering what to do with the old one. The picture is great except for the green haze. How much does it cost for a new optical block?

It was just a thought Keith. I really am really just curious to find out what others are doing with their huge 55″ or 60″ tv once they get a replacement from Sony. Right now, I have mine in a back room covered up with a sheet taking up some space. I wonder if there is a way to replace the old optical block in my 60xbr1 with one from a sony 60xbr2 model. Would that even be any better? It really just just to give up on such a nice tv.

I have heard (from over on the AVS forum) that the optical blocks can be rebuilt. I believe the cost was $300. You send the OB to the company. I believe they were located in Indiana. The only problem is you have to take the OB out and install yourself. There is a thread on the AVS forum with detailed pictures. My 50XBR1 is just started to show yellow at the bottom on white scenes.(hockey) So, I know its days are numbered.

Yep.I got the link to the place that does it. I thought about doing that myself too. Do you know if they put better components in the optical block or even if sony has better optical blocks now that they know what the problem is? Anyway, thanks for the advise.

I have no idea. Probably would have to call the place that rebuilds them. I don’t know if Sony has built a better OB. I seriously doubt it.

I started having issues with my 2005 60″ Grand Wega In June 2009. I tried to resolve the issue with Sony customer service, but didn’t like any of their offers. I decided to file a small claim instead. A Sony rep actually showed up at the court. I settled outside in the hallway for a $1500 check so I could go buy any TV I wanted anywhere I wanted. I didn’t want to be stuck with another crappy Sony TV.

Has anyone that waited for the March 1st call back heard from Sony yet? If so, what is the status of the new offer?

I haven’t called back (I took the 55EX500 for $225 offer). But, I saw on the AVS board, that they’re offering 55EX501 for $350 and the 46VE5 for free. At least that’s what it is for owners with 50″ and 60″ XBR1’s. The 55EX501 is the same as the EX500. The difference is that the 501 comes with a 3 year warranty. You won’t find the EX501 at the Sony site. So far, I have heard it only being sold at Costco.

Help what number should I call to get an exchange

Just call the Sony service number.(I don’t have it, I’m at work.) That’s what I did when I first noticed the dreaded “green blob”. Explain your problem and most likely they will transfer you to the special dept. and they will most likely make you an offer to buy a new tv.

Thanks Keith, I read on the AVS forum, they stop offering the 55EX500….

Did you have to send back the old unit?

Hey Keith,

Called they told me no such upgrade program.
Nothing wrong with the block…..

Yheir answer was so sorry…You out of luck… only solution was go back to Best Buy and get them to repair it..

You do not have to send the old set back. I just called and told them the problem I was having and they gave me the option to fix, which I declined or pay $225 for the 55EX500. I’m shocked that they didn’t make you an offer. Do you have extended warranty through BB?

Following up on my Feb 3rd post…

I finally received my 55EX500 about 10 days ago. I’m glad I did not wait and chase after a more expensive and “better” Sony model. I am very pleased with the EX500. Right off the box, the colors are superb albeit a bit on the “hot” side. With minor adjustments, the colors are dynamic and stunning! Much better than my 50XBR1. If you have a 50XBR1, I think you will be happier with a 55.” Without the “ears” on each side of the TV, the 52″ will look smaller to your eyes. Even my son and wife commented that the 55EX500 looks smaller than the 50XBR1.

Hi all….thanks so much for the incredible web site as well as all of your comments. I did have a question, however. I purchased a KDS-R60XBR1 in April of 2006 with a build date of September 2005. Like everyone, I personally just started witnessing the ‘dreaded’ green creeping in to the picture on the right side of the screen. It is like everyone on the right side is ‘hulk-ish’ and everyone on the left side appears semi-normal. Of course I have spent lots of time trying to even this out (as well as replacing with a new bulb thinking that was the problem) but it is obviously the start to an OB issue. Would that be the correct assessment? Now, I am no longer under warranty (of course) but…
1. Do I need to be under warranty in order for Sony to replace the OB if I call the listed number to complain and mention the class action suit? Or am I out of luck. AND do I even want it replaced?
2. Does anyone think with all of the issues on the OB that Sony might just offer me a replacement just to get rid of me? (not that I would necessarily complain)
3. If offer is given, what is the preferred T.V to get?
4. From the onset of the green hulk picture, how long can I expect my picture to still function semi-properly. (I am aware this various but any time frame would be helpful)
5. I still have my original receipt, what information do I need to provide? and where do I find that info on the tv.

Like everyone’s sentiment it is a shame that this tv is prone to this issue….I can honestly say that I LOVED this tv when I purchased it but it now seems like a rock rolling downhill picking up speed quickly with the onset of the ‘hulk’ green. Thank you in advance for any and all help/insight you can provide. Good luck to all.

Jeff,

1. I don’t believe you need to be under warranty. In your case, I would call Sony and tell them that your tv screen is green. They will not offer to fix it since it’s not under warranty. Explain to them, your a longtime loyal Sony customer blah, blah, blah. They will offer you the following right now.

KDL-46VE5 free

KDL-55EX501 $350 (this is same as a EX500 except you get a 3 year warranty)

KDL-55HX701 $550 (not much
info on this. It’s only being sold in Canada right now. Check it out at Sony Style Canada.

2. Yes

3. 55HX701 – best value – you get $2600 tv for $550. With the 55EX500 you get a $1750 tv for $350. Do the math. Plus HX 701 has Bravia 3 and 240hz vs Bravia 2, 120hz for the 55EX500. The 46VE5 is last years ECO series model. It’s Bravia 2 and 120hz. The only possible minus would be glare for the HX701. It has some sort of glass of plastic overlay on the screen. If your using in a bright room, it might be something to consider.

4. Who knows. Mine has had the same light yellow tint for about 2 months. I put the tv on the High Altitude setting, so the fan will run faster.(better cooling?) Not sure if it will help, but it can’t hurt.

5. They will probably ask for your serial number. It is located on the back of the set.

Good luck

By the way, I originally took the 55EX500 but changed to the 55HX701, when the new offers came out. I had sent my serial tag in already, but they had not charged my credit card yet. I called them and asked them if I could change to the HX701 and after putting me on hold for 5 min. the rep came back on and said that they could do it. This model is only on the Sony Canada website. It supposed to be released at the end of the month.

KDL55HX701 $550.00 *+ local sales tax
KDL55EX501 $350.00 + local sales tax
KDL46VE5 NO CHARGE

I just called today… not too happy about all of this… I just bought a lamp thinking that it would fix the problem. $400 down the drain… Why can’t they offer a comparable model? XBR series?? Or is the 701 comparable? PS: is it just me who was pissed that it was not a true 1080p television. It was the ONLY reason I bought it at the time!!

I asked the same thing about comparable models. They just said “these are your only choices”. With that in mind, I chose the 55HX701 with Bravia 3 and 240hz. This is one of their better CCFL sets. I asked about getting a 55EX700 (edge lit LED) but I was shot down.

What kind of bulb costs $400? I thought they were a little over $100.

Have a Sony 60A2000, I was plan to call Sony Canada for the optical block problem, but I am not sure if this TV is from Sony US or Sony Canada cause I recived this as a birthday present 2yrs ago(my girl friend bought at ebay). Any chance if Sony Canada will fix my TV if it is from US? How can I tell the serial number of the TV if it is from Canada or not?
Please Help!!

I have a 2 year, 3 month old 60a3000 with a bad ob that Sony replaced. Now Sony want me to pay $1350 for a 55EX500 or $1750 for a 55EX700. I told them no. This sucks. They replaced my bad ob with another one and I have to pay for a new tv?

I purchased the 5 year service contact with my KDSR60XRB2 when I purchased it in 1/2007 (I was relieved when I found the contract as I thought it was only 3 years). Started getting the green tint/yellow blobs about a month ago. Googled it, and I found this site. Thanks for all the good details. Now that I know this a problem due to a defect that won’t go away, I’m going to demand a new tv. First contact with Sony extended warranty and they just want to repair it. Getting ready for a fight.