Sony has responded to consumer complaints regarding it SXRD rear projectors. This issue has required the replacement of the “optical block, which contain the imagers within its light engine . This has been an expensive “out-of-warranty” replacement. Sony’s website now states
“As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of KDS-R50XBR1 and KDS-R60XBR1 model SXRD Televisions until October 31, 2008, regardless of purchase date. This extended warranty does not apply to replaceable projection lamp and other parts that may be used in the televisions. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at 866-850-8674.In addition, Sony is announcing that for any owner of a KDS-R50XBR1 or KDS-R60XBR1 model television who paid out-of pocket expenses on or before May 1, 2007 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement attached HERE; all claims must be postmarked by December 31, 2007. See the claim form for complete terms and conditions.”
Covered Models
* KDS-R50XBR1
* KDS-R60XBR1
For more information go to http://esupport.sony.com/US/perl/news-item.pl?
mdl=KDSR60XBR1&news_id=185
Problems have been noted by a number of consumers refered to as Yellow Blobs or stains in the image. There is a pending class action lawsuit against Sony regarding this issue.
If you have a 60A2000 you are hosed. Sony will replace the optical block with a reworked used optical block with exactly the same design flaw as the one you just saw fail. It will fail. Perhaps in a new and exciting way
You can not get a replacement TV.
The class action lawsuit against Sony has led them to really clamp down on options for anyone covered. You would have more options if you had no warranty.
The normal process is that if it fails 4 times, they will offer a replacement.
4 failures; 4 visits; 4 failures. Then you may get a TV that is designed t work rather than burn itself out in a low-key miserable fashion.
Them’s the facts; got them by talking to 7 Sony reps (at last count). The last one had all the answers. I did not like them, but he knew what he was talking about. The others exhibited various degrees of stupidity.
BTW, I still am not clear if the replacement optical block has a warranty of 30 days or 90 days. I have been told both.
Nancy, you have to follow the instruction they gave you exactly.
I’m in the same boat… KDS-60A2000 Best Buy has a guy coming out tomorrow to have a look. Replaced the lamp about 6 months ago and now have yellow showing through dark images. Sounds like the OB defect as well. My warranty will be out at the end of this month. I also intrested in the reimbursment options as I really wanted the unit to last longer than 4 years. This t
My family has a KDS-60A2000 that has been green tinged for a good 6 months now. I also feel it necessary to note that replacing the lamp happened 6 months ago. As per the other people asking, I am also wondering if we are still under the same reimbursement plan as the two models listed above since all these TVs have the OB defect. I’m thinking of calling SONY tomorrow and figuring out our options. I feel completely cheated, and it sounds like SONY probably won’t care. I’ll hopefully be able to let you know how this pans out, but again if someone could answer my question I’d be very grateful.
So i have this iddue:
I own a 60″ XBR1, i am claiming for the replacement tv NX800 they offered me that set and i had accepted. 3 days later i recieved a phone call from a guy name Robert ID CU6E and is telling me that Sony wont give me a replacement tv because my serial number was used in another claim and that another person already recieved a replacement tv(!!!???).
As far as i am concerned we need to send them the original sticker to file the claim of a replacement tv, Right?…ok, so how or who can explain me why or how was my serial number used when i still have not send the original sticker to SONY, I HAVE THE ORIGINAL STICKER!!!
This guy Robert (CU6E) is a representative from NATIONAL RELATIONS AT SONY and is telling me NO TV FOR YOU!
Please help me i am out of a tv with no way of how to solve this issue, sony is giving me the finger pretty much and I know that i can claim the replacement tv because i qualified under the class action lawsuit.
HELP!