Samsung Settles HDTV Lawsuit- Millions Afffected

February 23rd, 2012 · 6 Comments · DLP, LCD Flat Panel, News, Plasma

Samsung, the leading seller of HDTVs in the US settled a class action lawsuit this month. The affected class covers over 7 million owners of Samsung HDTVs (including plasma, LCD and DLPs) made from 2006 through 2008. Samsung agreed to provide free inspections, free repairs (if needed) and reimburse owners of these out of warranty TVs if their sets previously failed and were repaired at the owner’s expense due to defective capacitors within the affected TVs power supplies. This  capacitor defect causes an affected  TV to be unable to power on and produce a picture . (CBS4 Miami, Fl. reported the number of affected set owners through court documents it obtained).

A list of affected sets and how to contact Samsung follows below.

Defective capacitors are an issue that has plagued a number of consumer electronics manufacturers, first reported by computer owners beginning in 2003.  We contacted lead plaintiff attorney William B. Federman by email and phone and asked if there are other class actions pending regarding TVs with defective capacitors. He would not comment.

Under the Class Action Settlement, Samsung posted a list of all affected sets and the remedies along with links to settlements and a contact number at Samsung. They are as follows:
“You must fill out and submit this form to obtain reimbursement  for:

1: Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2: Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3: Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4: A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer possess your Television; or

5: A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

6: In addition, a payment of  $50  if, after [the date of this notice] you require more than one repair to fix the problem covered by the Settlement”

The models covered are: (asterisks are a substitute for any number; thereby all models in the series- models numbers are located on a sticker at the rear of all televisions-Ed)

Model Number

Serial Numbers

LCD TV

LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma TV

HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP TV

HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

 

For information on whether you qualify for a free repair, or for reimbursement of a repair you paid for, or for other benefits, as well as how to make a claim, please see the Full Class Action Notice link below, or call 1- 888-899-7602.

  • To view the Full Class Action Settlement Notice, please click here.
  • To view the Settlement Agreement, please click here .
  • To view the Summary Class Notice, please click here.
  • To download the Claim Form, please click here.

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Summary and Commentary

Samsung claims only a very small percent of the class have the cited bad capacitors which may indeed be the case. We find Samsung’s response and rapid settlement a reflection of a company that stands behind its products and commend its actions. We consider this a win-win all parties. We hope other consumer electronics manufacturers take note and follow Samsung’s lead.

HD Guru has and will continue to report to our readers’ product issues regarding HDTVs and how the respective companies deal with their customers’ experiencing defects and premature product failures.

 

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6 Comments so far ↓

  • George

    As a retired Quality Engineer with major Aerospace companys I still messed up and brought a samsung, no caps intended, aftyer seeing so many capasters fail. They all supply samsung. My HPT5054 just up and quit with no warning, of cource it’s out of warrenty now it was purchased in 2008. samsung refuses to admit that the problem is theirs and will not autherise my claim. At this point I fully intend to return to the point of purchase, put bricks thru the darn TV and hold a sign over it telling everyone about samsuns great Quality,…..NOT.

  • wendygsd

    Samsung has refused to give me the free visit because it doesn’t sound like a typical capacitor problem because there were no prior events to the tv popping loudly, shutting down and smoking. They denied it is on the list, however, the model no. is LNT4665F, and was made in 1/08. Also, I was told it was too long after the warranty. I will never buy another product made by them.

    If you care to email hdguru@hdguru.com your contact information and we will pass it along the Samsung folks we deal with. No guarantees you will get a satisfactory resolution, but its worth a shot.

    HD Guru

  • RON

    SAMSUNG SENT A TECH TO FIX MY HLT5087 HE LOOKED ON HIS CELL PHONE FOR INSTRUCTIONS FROM YOU TUBE ON HOW TO FIX IT SAID HE HAD TO ORDER PARTS NEVER HEARD FROM HIM AGAIN CALLED SAMSUNG THEY SAY MAIN BOARDS FOR MY TV ARE NO LONGER AVAILABLE AND THAT WAS THAT SO MUCH FOR SETTLEMENTS

  • SPenfold

    Even in a throwaway society a certain level of quality should be expected, the first time it took me 9 months to get my tv repaired and in all that time they never once admitted they were even aware of the issue, 4 months outside the warranty the replacement board failed and I had to pay them $99 for them to tell me I need to pay the COST OF A NEW TV PLUS LABOUR because the dodgy board took the panel along with it
    $3,800 down the drain and the Panasonic I replaced it with has not skipped a beat in 3 1/2 years and has seen ten times the use the samsung did

  • Ric

    Not only that, but they’re only covering tv’s manufactured up to the end of 2008. I have one of these same models manufactured in Feb 2009 with the exact same issue.

  • Edy

    This statement could not be further from the truth: “We find Samsung’s response and rapid settlement a reflection of a company that stands behind its products and commend its actions.”

    In fact, it took years of complaints and legal actions to get Samsung to admit the problem, and this settlement is a drop in the bucket, if even they give people the money. Now comes the headache and burden of “proof” required by consumers to fight Samsung on each claim to get their money.

    Still no settlement in Canada. I am not sure whether US settlement covers us Canadians.

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