Two: I do not care if only .00000001% of them caught fire – that is too much of a risk for my two young daughters and my wife who live in this house with me!

Three: Why on Earth do you still fall for the extended warranty?? Just pure profit for the vendor selling cheap items with no profit. Did they also sell you Gold/platinum/silver hook up cables and a super duper power conditioner so it would clean up your filthy AC power???

That is the one thing that I’m not sure about. I don’t know if they will cover the replacement under their extended warranty coverage. I do know from experience however, that they never give out a full dollar coverage replacement. If a product qualifies for replacement from Best Buy, then they exchange it out for a model with comparable specs. They do not replace the tv based on what you purchased it for. This sounds bogus, but it’s really not. Like I said earlier, by law, if someone breaks or damages something that you own, you can only sue for what it is worth at the time it is broken, not what it was worth at the time of purchase. Due to the depreciation of electronics they have to do it based on specs instead of purchase price. A lot of people forget that the warranty is to protect the investment on the tv. If it breaks, you get another one,so the warranty works. The new TV may be less, but the warranty is a warranty on the product, not the purchase price. As for a prorated refund, that is common sense. At least they allow you to return it and get some of your money back. I purchased a tv from best buy recently and their new warranties actually give you extra reward zone points or something if you do not have to use a warranty during its life span, so at least your getting something out of it even if you don’t have to use it, but I’m not 100% on that one.

Ok you need to get your facts straight before saying i’m not a bright person, because at the very least you are completely ignorant on this subject. Over 13,300 of these units were sold, and Best Buy issued the recall when TWO went bad. They are not trying to hide anything, they didn’t wait until more went bad, they issued the recall after 0.015% that’s one one thousandth of one percent of TV’s sold went bad. I am completely happy with the way Best Buy handled this. As for getting a TV for free, um…you are getting one. By your own admission you just said you can get an Insignia for $449 even at an astronomical sales tax such like say 10% you only pay $494.99. So you do get the TV free. Not only that but you forgot to mention that you can get the LG 26LH20 for 449.99, the sony bravia KDL-26M4000 for 499.99, and the Toshiba 26AV502U for 449.99. See like I said brand name products that you can get for free with your $500 Gift Card. As far as not trusting Insignia again, that’s completey your perogative and is understandable. But if your not going to trust a brand over one recall then I guess you will no longer trust Whirlpool, LG, GE, Frigidaire, Maytag, Samsung, Sony, Ford, Chryler, GM, Toyota, and Nissan, who all have issued recalls lately that endanger safety.

I’ll answer that for you… the Insignia NS-L26Q-10A $449.99 — that is before tax. I might just have a few dollars left over after tax… but what about if I purchased a 4 year agreement? Can I return it?

Also, there’s no way in the world I would trust “insignia” again. I will not put my families life in danger. The TV should be replaced with a brand of my choosing for free and if I bought the warantee, it should be added to my new TV for FREE. I was sold somthing that had known issues – How could I possibly trust this company.

“oh, we’re sorry we got caught and you spent $900 + dollars for a TV, here’s $500 — let’s call it even.”

I am begining to smell a class action lawsuit… anyone else?

With Best Buy’s mentality, stores like Hhgregg should have NO problem taking their business.

What do you think?