Panasonic

Best Buy Offers Bogus 3D Sync Service

March 19th, 2010 · 45 Comments · 3D HDTV, Blu-ray Players, LED LCD Flat Panels

UPDATE 3/21/10: You can now buy the Samsung 3D TV package offered by Best Buy from Amazon (55″ UN55C7000, BDC6900 Blu-ray and Free 3D Starter Kit w/2pr. 3D glasses and Monsters vs. Aliens 3D Disc) for $3328, a  savings of $91.96 compared to Best Buy’s price. The Amazon package includes free shipping.

Amazon is also offering the same package with the 46″ 3D LED model instead of the 55″ for $2698,  with free shipping.

samsung 3d glasses 425

Fewer than two weeks after Best Buy offered the first Full 3D HDTVs for sale in the US, its  latest Sunday circular (3/21/10) promotes a Samsung 3D TV deal consisting of a 55″ 3D TV, 3D capable Blu-ray player, 2 pairs of glasses, a Blu-ray movie and Geek Squad delivery and installation.

The ad states the service includes TV and Blu-ray player set-up, connection to your wireless network and “sync your 3D glasses for an amazing experience”. The package price lists the “geek” services as a $150 value.  The offer’s only problem is that there is no such thing as syncing 3D glasses.  They sync automatically.

HD Guru called three Best Buy stores. After confirming each employee received training on 3D TVs and installation services, we asked them to explain the process of  “syncing” the 3D glasses. We received three different but oddly similar responses.

Blue shirt one said the glasses need to be synced with the Blu-ray player. The second geek referred to the 3D glasses needing to sync to the player via the USB port within the glasses, an impossible feat as there is no USB port on the glasses. The third stated the need to acquire the glasses’ IP address to sync with the Blu-ray player. There is no IP address for 3D glasses; they have no connectivity to the Internet or network. The Samsung battery powered glasses “sync” to the 3D content wirelessly via an infra-red pulse emitted by the TV.

We contacted Best Buy’s media relations department and asked why the company offers a fictional service.  We are still awaiting a response.

Connecting A 3D HDTV

Viewing 3D content from a Blu-ray source (currently the only way to see movies or programming) requires a single “High Speed” HDMI cable connection between the 3D capable Blu-ray player and 3D TV. When inserting a 3D disc into the player, an on-screen prompt will ask if you want to view the disc in 3D or 2D. You select 3D, press the remote’s “enter” button, power-on the 3D glasses and then sit back and enjoy the “amazing experience”.

Samsung’s 3D LED LCD HDTVs have new, unique 3D picture control options that we’ll cover in our upcoming review of the set and 3D Blu-ray player.

UPDATE 3/21/10:  You can order a 6 Foot 3D Compatible High Speed HDMI Cable from Amazon for $6.78 with free shipping (for total orders over $25). Please Note: Best Buy’s least expensive High Speed HDMI cable (rated 10.2 Gbps) sells for $39.99

Edited by Michael Fremer

For The Latest News On Everything 3D Visit HDGURU3D.com

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45 Comments so far ↓

  • 3D HDTV

    Gotta love Panasonic’s 3D solutions

  • Jason

    I don’t have a huge problem with BB, but the one thing I hate is they always try to push their services on you every time you buy something. I just bought my daughter a netbook, and the sales kid tried to push three differnt services on me, and he tried hard. First, of coarse, was the extended warranty for $60-80 (forgot the exact amount), on a $300 netbook. Yea, great deal there. Then he told me that the Geek Squad could setup and install the netbook for $60. What? It’s a fricking netbook, all you do is turn it on. What’s there to setup? Then he tried to sell me all this anti-virus software. I said I already had some free with Comcast, but then he said that the Comcast one wasn’t really good, etc… You know the drill. God, it took me forever just to pay for the fricking thing because the guy tried to sell me so much crap services. I understand that service fees is a huge money cow for BB, but enough is enough. It’s really starting to get annoying for me. Just let me buy the frickin thing already.

  • Corey

    ^^ Works at Best Buy.

    Yeah, I pretty much rolled my eyes when I saw them roll out with the new 3D TV setup sku’s. I even asked the installer who set one up if he had to do anything different with a 3D than a regular one. Of course he said no, it was more or less the same. My only defense for Best Buy is that the 3D TV setups cost no more than the regular ones. The adds are also made months in advance, and the ones the publish the information are usually poorly informed. My assumption was Best Buy rolled out with the special “3D installs” to pre-empt the possibility of needing to do anything special with the 3D TVs, which turned out not to be the case.

    Overall I don’t think it’s as bad as hdguru makes it out to be, as the price for a 3D TV setup is no different than a non 3D (though they do have different install skus). At the same rate I do agree it’s horribly deceptive to make up things that would need to be done for a jobs scope of work. I blame it on a lack of actual understanding of the products from the morons who make our ad.

  • Rob

    Loving the “Oh yeah, sez you!” exchanges here. Somehow many of ‘em are educational, maybe even in spite of themselves. I guess the mildly troubling matter is the tendency to bash Best Buy — though understandable.

    I’ve always liked walking into Best Buy, even if just to browse and see what the new stuff is. A few years back I actually did vow to boycott them and curse their name loudly and oftenly. They’d refused to refund on a scanner I’d bought just days before that didn’t work – it also had a broken piece bouncing around inside of it, and the thing had cost $150. Eventually though, I went back in and bought something again after a while.

    As with all retailers, “mileage may vary,” and the folks there are just folks. Last year they worked at maybe Circuit City; before that, Radio Shack, before that, delivering the news, one porch at a time. There are jerks and sweethearts everywhere. Company policies are a bit less forgiveable sometimes, but there aren’t many other stores like Best Buy that offer the specific aura of electronica that they do. Life has tough spots all throughout, but most of the time I’ve noticed that their employees offer reasonable best efforts. I’ve realized I’ll keep eating steaks even if I get a bad one once in a while.

  • Outlaw

    @3D Video Hardware Engineer

    Well said, however, the fact remains that imbellishment is no new tactic. Companies have been doing it for years. Best Buy is well aware that technology scares people some times (obviously no one who comes to this site). So, can you blame them for capitolizing on every possible cent that they can even if it means to play to some people’s fear. I mean come on, I bet the last date most of you single guys have been on you had to invoke some sort of emotional response in order for her to say yes. It’s easy to knock on the top guy I guess.

  • 3D Video Hardware Engineer

    Reatach, you mention being a Best Buy employee who “knows his stuff”. You use a story of an incompetent customer who connects his 3 1/4 inch USB floppy drive to his brand new computer. Of course, there was 3.5″ and 5.25″ floppy drives, however I don’t ever recall anyone but “wannabe experts” spewing crap about 3.25″ drives. In fact, it’s lack of attention to details such as these as well as a need for inflated self-importance that makes advertisements such as these possible. Best Buy sells their expertise and then sends out guys who didn’t even bother learning what the specs were before spouting them off figuring the other guy doesn’t know them either.

    I recently had a problem like this in a local computer shop. I gave the guy credit for having at least enthusiast knowledge of the new netbooks out there and asked him how he felt the performance of the graphics in the N450 Atom processor based systems were. He immediately told me that the N450 was “evolution instead of revolution” and that is was the same graphics as the previous chips. When I pointed out (kindly in order not to break his ego) that the N450 integrated a graphics core licensed from another company into the CPU core, bypassing the DMI architecture, allowing a wider bus for communications and possibly higher performance RAM access, and that previous versions included either lesser versions of this core, or Intel designed graphics instead, it didn’t seem to matter to him. As far as he was concerned, he was the expert and was right.

    I would not have bothered asking him if I wasn’t hoping to educate myself in the process, after all, I spend my days producing the broadcasting hardware used for transmitting these live 3D TV signals. I have a lot of other types of reading and experimentation to do with my own time. Therefore, I depended on the guy at the store to have invested his time in learning the technology. I was highly disappointed. Of course, if he did have the education to understand the specifications of bus architectures, memory access technologies, etc…, I’d imagine he’d have a different job than selling computers.

    That being said, $150 for some guy to drive to your house with your TV and Blu-Ray player, then plug it in, setup the channels, hide the cables, etc… is really not a bad deal. Figure the drive costs money and time. Tools cost money, etc… The actual profit from the $150 is probably 50% for best buy when all is said and done, and that’s just business. What is an issue is deceptive business practices. Making things up to make things sound more complicated than they are in order to attract customers that otherwise would have ordered online is misleading and opportunistic.

    Best Buy and online retailers have managed to put most other consumer electronic stores out of business, the average consumer such as the ones you were referring to earlier are left with little choice but to go to Best Buy to receive “expert advice” for purchasing their home electronics. Sadly, all these stunts which Best Buy pulls to drum up more business is causing so much bad press that many consumers walk into the store expecting to be screwed but recognize they have no alternatives.

    As a Best Buy employee, do you personally feel comfortable with the reputation that Best Buy has been establishing for itself? Instead of defending the organization, and making a fool of yourself “proving your expertise” while spewing made up numbers, wouldn’t it be better to say something like “I don’t do this. When the customer gets to the store, I tell them the truth instead.” or “If someone asks me what ‘syncing the 3D glasses’ means, then I tell them ‘I’m sorry, it was someone in the marketing department who misunderstood something, installing this system really isn’t any more complicated than installing any other one'”.

  • MH

    There is only one internet, regardless of being capitalized or not. You sir Jon are talking about intranet’s and extranet’s. When internet is used for other descriptions, it’s actually being used incorrectly.

    IP was created for the internet (well technically originally implemented in the ARPANET in its later years), it just happened to work so well that it replaced other protocols, IPX, NetBIOS, LANMan, etc in the intranet or LAN environment.

    Now if you’d like we can get into the details of MAN, PAN, WAN, etc….but I don’t think you guys can handle that.

  • Joey

    This is nothing. Try Googling: “Best Buy Attorney Admits To Falsifying Emails In Racketeering Case”.

  • Jon Postel

    IP address = Internet Protocol address. His only error is in saying “the Internet”, rather than “an internet.” Lashings, lashings from all for a grammatical error.

  • Nick

    Who the hell shops at Best Buy? Honestly I have not stepped foot in a Best Buy since they tried selling me gold plated network cables and gold plated TOSLINK cables…

  • Dan

    Bleh, Besy Buy. I only go there to look at products before I buy them from Amazon.

  • Commo Guy

    @Detach, But have you ever looked into hiring monkeys? They are all union these days and wouldn’t take a job in consumer electronics, something about hostile work environment and whatnot.

  • MH

    @Joe, experts? Really? Maybe you need to meet a real expert……

  • Joe

    The service is legit. Give this one a rest and focus on something that really is worth complaining about. Like the Best Buy return policy (rip off).

    The $150 optional installation fee is not that steep of a price to have an expert come out and hook things up. There is a LARGE market out there full of people who can and will easily pay the 150 bucks without hesitation.

    It costs money to train the expert, to hire the expert and to pay the expert. Best Buy is NOT getting rich off the $150 optional installation fee. It is an extremely obvious value added service.

  • Niz

    Wearing the glasses the wrong way round would cause incorrect left/right shutter sync and resultant loss of 3D effect.
    Most Best Buy customers wouldn’t have the intelligence to spot they have the glasses on the wrong way, so Best Buy thoughtfully provide the glasses-sync service where they permanently epoxy the glasses to your head.

  • MH

    @Joe Pz “continual Best Buy bashing..gotta love the hidden agenda here. All best buy employees aren’t terrible, aren’t all idiots, etc. The install prices bby has are high, but no higher than anybody else that does a decent job.”

    Yes they are, all of them, every last one. Problem is they are still smarter than the average consumer.

    BB takes advantage of consumers (like most other service business’) by telling them they need something instead of showing them how to do it, whether for a cost or not.

    Think what the world would be like if you didn’t need a driving test to drive on public roads? Your local dealer would offer a “service” on how to control that particular vehicle. No basic training of how to drive would be provided, they’d sell themselves out of business.

    Stupid people will always overpay for simple things. If you can’t take the time to learn at least the basics of how something works, don’t use it. Our world is filling up with idiots simply because they are all too lazy, or self absorbed and expect everything to be done for them.

  • KalebAustin

    @cursingllama John did not misrepresent the quote. What he quoted was the original copy, however it has since been changed to what it’s current, after John taught hdguru what an IP address was.

    @Raf, you clearly do not really know what you are talking about. John statement was absolutely correct and everybody trying to correct him is wrong.

    @HDguru Really, unless you’ve inspected the programing for the glassesTV sync, you can’t totally say that the glasses DON’t have an IP address; you current statement is speculation while most probably a correct speculation however. Speculation is speculation, no such thing as speculated fact.

    This article is kinda lame really. The glittered falseness and over-hyping the issue coupled with irrelevant information to the topic ie OMGLOLZ AMAZON IS CHEAPER!!1!1 leads me to the conclusion that you are just scraping for content.

  • Raf

    @John and everyone who is argueing about the IP and internet connection. What your basically saying is if a device has an ip address it doesnt mean it has to be connected to the internet to function. Well f***ing duuuh!! I’m pretty sure there are tons of laptops and other devices that have ip addresses, that aren’t connected to the internet. The reason a device gets an IP address is so that it can be identified as a unique “object” on the internet IF IT EVER GETS CONNECTED and im pretty sure the author’s point was that the 3D glasses dont have an IP address because they weren’t designed in a way which they need to be identified as unique objects on the internet, because THEY DONT CONNECT TO THE INTERNET. therefore the statement that they “need to acquire the glasses’ IP address to sync with the Blu-ray player” is pretty full of sh*t. Even though your statements were somewhat correct, they were irrelevent to the post.

  • A non-tard

    The author of this article is an idiot. the $150 “geek” service is for TV&Video setup ($100) and Networking ($50). The 3D sync (which is basically just turning the glasses on) is something they would also happen to do since after installations the installers show you the full capabilities of the TV. It technically is a service, but not one customer’s are being charged for. The author isn’t trying to protect less knowledgeable people, he/she is trying to gain fame on fake conspiracies. If the author were honest, he/she would state best buy is trying to add value to their services by mentioning a remedial task they would happen to do, but in no way is the author properly representing the actual ad. Kudos on finding a cheaper/better deal and finding “trained” employees over the phone.

  • cursingllama

    @John
    back at the beginning you misrepresented the quote which said the glasses had nothing to do with internet or network (you left out network) and for an device to have an IP address it must in fact be part of a network (even if it is on a network alone) … further more IP stands for Internet Protocol so dont bash the author for something when you should know better yourself.

    I’ve been using active 3D glasses with my computer and there was no need to sync them because as with the TV it uses an IR emitter to do so.

    Yes the $150 service includes set up of the TV and Blu-ray… but stating they “sync” the glasses as well hen they clearly do not is a shameless marketing ploy aimed to decieve the unwitting customers into reading more value into their “service”. Stores should have enough pride to offer there services honestly and without deception.

    Those who bash the author for not thinking of those less knowledgeable who need help should realize that is the only reason for this article. To protect them by enlightening them to the misrepresentations being fed them, or would you all rather lead them like lambs to the slaughter.

  • Bob

    I feel as if the author of this article, and the other bashing article about bestbuy optimization had a terrible experience while at best buy. consumer report writers has a lot of experience with electronics since they deal with it all the time, and sometimes even the bestbuy employee knows very little about the product, so when they get that one dumb employee who answers incorrectly, the whole store looks dumb.

    I wish these writers would consider a bigger range of consumers, rather than just the knowledgeable ones.
    there are the ones that are too old
    some that are short on time
    some that just doesnt wanna get it done
    some too busy to figure these out or even do them.
    I really hope they consider those people prior to writing these bashful articles, because if Bestbuy closes, jobs will be lost, and it will only hurt the economy, rather than save a few dollars to look important

  • Joe Pz

    continual Best Buy bashing..gotta love the hidden agenda here. All best buy employees aren’t terrible, aren’t all idiots, etc. The install prices bby has are high, but no higher than anybody else that does a decent job.

  • John

    @detach “@John Would you rather it say something like “Ensure 3D glasses are working correctly?” all the GSIs make sure the blu-ray players work when the hook them up by pressing play, and i’m going to assume that if the list of things to be done said “make sure blu-ray player works” was listed you’d throw a connip-fit about that too”

    Actually, that’d be fine. Both of those.

    Ensure the glasses/blu-ray player are working correctly: Hooking up a bluray player isn’t an automatic process. Ensuring glasses are working properly is, while absurd, perfectly valid. ‘We will put in a 3d bluray, play it and ensure that the glasses are properly displaying 3d content.’

    Something that happens automatically, that does not require any user action, is stupid.

    Remember back before the 360 allowed you to install games on the HD from disc? Do you also remember that a number of pictures exist of ‘$25 install available!’ stickers on those xbox 360 game boxes?

    That’s the same thing.

  • SadistiX

    Class action lawsuit?

  • Detach

    @Jackson I serve those customers and i still can’t believe they don’t understand the yellow goes into the yellow, the red into the red, and the white into the white. Heck today i had to show a guy how to plug in an HDMI cable, and i felt sad for the world.

    @John Would you rather it say something like “Ensure 3D glasses are working correctly?” all the GSIs make sure the blu-ray players work when the hook them up by pressing play, and i’m going to assume that if the list of things to be done said “make sure blu-ray player works” was listed you’d throw a connip-fit about that too

  • John

    @jackson “Offering to “sync” the glasses is just a marketing technique get people in the store.”

    Horsepucky.

    Offering a service that isn’t needed is practically fraud. It isn’t a ‘marketing technique.’

    It isn’t even that it isn’t needed, like, a ‘free oil change’ regardless of whether you just got it changed last week. It is like offering packet grease with every router to make sure your packets get their faster.

    It isn’t a marketing technique. It’s a lie.

    How about this:

    ‘Free installation for your Nintendo Wii game!’

    Is that a marketing technique?

  • Jackson

    This is not a bogus offer, nor is Bestbuy trying to lie to customers. Offering to “sync” the glasses is just a marketing technique get people in the store. They also aren’t gouging their customers for money. The special price of tv bluray hook up and networking hookup for 150 is a valid charge as a Tv-Video setup (basically hooking up to 2 or 3 devices to a new tv) cost $100, and adding a device to an existing wireless network (called the Add Networking device service) cost $50, a total of $150 for installation service. If you think this is wrong try researching it at bestbuy.com. The vast majority of people in this country have no idea how to setup up a tv, or even just hooking up a dvd player, let alone trying to mess around with their network (it might seem very simple to me and you but you won’t believe how many people out there buy this stuff with absolutely no idea what to do with it). So just to recap, the $150 “geek” services is just a tv-video setup and a add networking device combined together (two separate services which have been provided for years), and the 3D Syncing service is just a marketing technique to get people in the store. That is all and Bestbuy is not evil.

  • Detach

    P.S. I wouldn’t pay anyone to install anything because it’s NOT that hard, i’d just call up the installer and say “hey man, i’ll buy you dinner and a 6-pack if you come help” :-)

  • Detach

    I dare say that almost every service BBY offers can be done by a trained monkey, i mean hell, 90% of the stuff is color coded!! but for things like a “premium home theater setup” for 7-8 hundred dollars which means customer supplies the product and our Geek Squad will professionally install and mount speakers, mount tv, run all cables through the wall/attic finish everything with wall plates and gt everything working together, there is an extreme value.

    Paying someone 100 bucks to connect your components to the tv not so much…paying 150 for someone to connect your blu-ray to your network is probably VERY valuable for someone that is still using a floppy drive (if they have a network)

    2-3 hundred (depends on sale) for ISF calibration is a steal but try explaining that to Joe Schmoe that wants to know why this LCD looks so much brighter and prettier and pioneer elite looks so dark and dull :-(

    @john – i understand your pain. I’ve run into something similar, and i make my manager do that kind of stuff because if it was up to me, If another B&M store had what we had at the same price and had it in stock i’d match it even if we had to take a hit.

    this is a touchy subject, for many electronics store employees i’m sure. Me and my buddy who works at Fry’s will sit around with a beer and make fun of the bad customers and praise the good ones.

  • Avidin

    Instead of asking Best Buy about this “syncing” that is needed for an optimal viewing experience, someone should call Samsung and ask them about it. I dont think they would want customers to think that their product requires a special service to perform properly…Sony could probably advertise “NO HIGH COST SPECIAL SYNCING REQUIRED FOR OUR 3DTVs !!!”

  • John

    Oh, fwiw, I stopped shopping at Best Buy a few years back when they refused to price match a Fry’s ad because the store was 22 miles away (which they judged was too far).

    I’m not going to defend Best Buy.

    I am going to defend what an IP address and what it means tho. =)

  • John

    @G Altho @Berry K replied, I figured I’d say something too.

    Yes, I do very well know what an IP address is, and getting one means absolutely nothing as to whether you are connected to the Internet or not.

    Imagine this: Do you have a wireless network in your house? Lets assume yes. It is what’s responsible for handing out IP addresses to your laptop, as well as anything plugged directly into it.

    So, you have:

    Internet Cable Modem Wireless Router Your computers, game systems, etc.

    Now, here’s what I want you to do:

    Grab a sledgehammer and DESTROY your cable modem.

    The only thing that isn’t going to get an IP address now is the WAN port on your wireless router.

    Your laptop, your xbox, your PS3 all keep getting IP addresses.

    And they can’t talk to the Internet. They aren’t on the Internet. They can talk to each other.

    So, like Berry said…

    Are you sure *you* know what an IP address really is?

    Side note: Sure, the I stands for internet. But it doesn’t stand for Internet. Slightly large difference and I stand by my initial statement.

  • Jay Levitt

    “I’m also a BBY employee in Home Theater, more specifically MHT, so I know my stuff. it’s mind-boggling how many customers are below inept…

    …3 1/4 floppy discs…”

    Muphry’s Law?

  • Reatach

    I’m also a BBY employee in Home Theater, more specifically MHT, so I know my stuff. it’s mind-boggling how many customers are below inept when it comes to electronics. customer of mine had no idea what a thumb-drive/flash drive/memory stick was. He was still using 3 1/4 floppy discs in an external USB on his spankin’ new laptop.

    when it comes to TVs and AV equipment they just see wires. doesn’t matter where they go, what they look like, what they’re doing, or if they’re even plugged in. some intrepid customers have read the manuals, others actually know as much or even a bit more about the stuff than I do. Not everyone’s perfect and dealing with AV equipment 10 years longer than I’ve been in the work force is a legitimate way to know more than I. However, far too many still ask if they can plug speakers into the back of their TV or other such garbage. True a handful of big screens before the flat-panel revolution had some sort of speaker plug, but these were pretty rare.

    just like Detach said, it’s marketing. make it look hard and the sheeple won’t question it. I for one will tell it straight. We don’t make commission and I take it to heart that I should tell the truth no matter what. It’s not like we earn a larger paycheck just for selling more and more useless services. I actually believe stuff like this makes us look bad. In a couple circles, some among friends whom I worked with at one of BBYs rivals ’til they went belly up, BBY is the Wal-Mart of consumer electronics. I’d imagine that’s mostly because you can enter the store, get to the huge HT section and expect a good experience; instead you get the guy from inventory a manager asked to help out because all the other guys are busy. It only takes one bad experience, or one person reading too far into something (like this!) to make EVERYONE at BBY look bad.

  • Reader B2

    @JuanSolid:

    “But you have a 3D tv and they don’t sync the thing for you and explain why this needs to be done. Yeah you would be mad.”

    You wouldn’t be mad, because there is no need to sync the damned thing.

  • Berry K

    @G: are you sure YOU do? John is techically correct. Consider two laptops using an ad-hoc network with self-assigned IPs — not connected to the Internet, having IPs and able to talk to each other and nothing else.

    @JuanSolid: I’d say it’s more like going in for an oil change, having the place claim the inflated price is justified because among other things they rotated your tires, but you drove in with a hovercraft. What tires?

  • G

    @John

    Are you sure you know what an IP address is?

  • JuanSolid

    ……So you pay to have someone come out and hook up your Blu ray player, show you how to get to the internet with your TV, and update the player for you so all the new Blu ray movies work without problems, as well as show you how to do it. But you have a 3D tv and they don’t sync the thing for you and explain why this needs to be done. Yeah you would be mad.

    The service is the same charge if you don’t have a 3D tv.

    This is seriously like going to get your oil changed and complaining about the service/price because they checked your tire pressure and filled it up for you. THERE IS NO DISCOUNT FOR HAVING THEM NOT CHECK AND DO THAT!!!!!

    Damned if they do, like they did, damned if they don’t.

  • Detach

    this is the run down of the 3D setup that BBY is talking about

    http://bit.ly/bYM3mw

    big parts of it are the connecting the components, networking the components and dressing the wires. WHICH is what many of the customers that come in to BBY need to have done because the avg. Joe BBY customer is afraid of technology, otherwise they would order their TV online and get a better price. But the inclusion of “syncing 3D glasses” is marketing crap to help sell services (big profit). Make it seem hard, and people will want someone else to do it.

    I realize that i am generalizing customers but there are a number of customers that don’t know how to hook up a DVD or Blu-ray player w/an HDMI let alone add a component to a network

  • Detach

    Ummm…so yeah, all three are completely false (i WORK for best buy in the HT dept.) all you have to do to “sync” the glasses is turn them on and stare at the screen. that’s it. As for the USB, yes the store display needs usb for power, but that’s it.

    As for the setup service (i have not had a chance to check out the new add) the price is equivalent to BBY’s home theater setup which connects all the components together with a surround sound system. But i work in a small town BBY and our installers typically do all the small stuff for free.

    and Mark, sorry to call you out, but before you bash someone else, who realizes that BBY charges insane amounts for certain services like connecting HDMIs from 3 sources to 1 tv for 100 bucks, think for yourself. And please don’t be the idiot poster who says he HEARD the Samsung is performing better than the CES ones.

    PS optomizing the picture = calibration which BBY charges 2-3 hundred dollars depending on the sale.

  • mike

    What the $150 is for is the tv setup and network connection. It is the same price it has always been except now they are doing it on your 3d tv.

  • mark

    “The second geek referred to the 3D glasses needing to sync to the player via the USB port within the glasses, an impossible feat as there is no USB port on the glasses.”

    that is not true at ALL.. if you go in to any store and look at the display you will notice that there is a usb port. its how the glasses charge. you also doo need to do initialize the glasses the first time you use them.

    as for the service its real intentions is to probably setup the tv for optimal performance. i know if the samsung isnt set for the correct settings it looks a little off.

    before you bash best buy you might wanna actually look at the product in store and not be that idiot caller that thinks he knows everything just cuz he saw a picture on the net or saw the “beta” TV’s at CES.

    on a complete side note ive heard that the samsung is performing better than the ones at CES.

    The demo model glasses in the store are rechargeable via a mini USB connector for charging. These are not same model glasses within the starter pack offered in the package. Those are “battery powered” as stated above. The rechargeable versions are due in a week or two and will sell for $199.99 each. If initialize you mean power on, yes that is correct as already stated.

    I visited a Best Buy and viewed the Samsung demo and point of purchase display unit and glasses prior to publication, and did not include the demo model because they are not relevant to the Best Buy package deal.

    HD Guru

  • John

    Can’t…. resist….. pedantry….

    “There is no IP address for 3D glasses; they have no connectivity to the Internet.”

    A != B

    Plenty of things can have IP addresses AND not have connectivity to the Internet.

  • Todd

    This to me was the last straw for Best Buy. With this latest fraud, they just lost a customer. I don’t know if this kind of shenanigans were part of Circuit City’s undoing, but I was not sad to see them go under when they did. That left Best Buy as the one big box electronics store in our town. I understand it is a struggle for brick and mortar stores to compete with online retailers. If they want to add value by offering services, however, make sure the services bring actual value.

  • Aaron

    This one gave me quite a laugh. Thanks for the Friday afternoon chuckle! haha

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