Comments on: Best Buy Bombshell!

By: Magnum

Magnum — Fri, 09 Oct 2009 15:35:05 +0000

It’s amazing how many folks that work at Best Buy filibuster here. Mr Bass, shame on you, you probably don’t “work” for Best Buy, but Subcontract. I have been denied price matches on Numerous occasions, I live in NW Florida. Admittedly, we only have one store “locally” but judging from the fact it WENT TO COURT, and the folks won!!! I find your counter-arguments specious. I do installation work, and I have been behind your guys A LOT. And dealt with your former customers A LOT, the model number modification is a scam. The only company I have legitimately seen get away with this is Walmart, but they also remove functionality from the device firmware, most consumers would not notice, but when you work with them all the time, small things like some audio settings being greyed out and stuff stands out.

Yeah there is an adrenaline rush with posting, but let’s face it, that’s only because the vast majority of us have been wronged by Best Buy, and discontinuing shopping there is of limited service to our egos. Additionally, your enthuisiastic defense on an online forum lends credence to the argument. EVERY time I was denied a legitimate pricematch, it was Enthusiastically pursued by the manager and/or employee.

By the way, when ya’ll posted, where you on the clock????????

By: Intheknow

Intheknow — Thu, 24 Sep 2009 17:41:43 +0000

this spring/summer , NY Atty General Cuomo filed a lawsuit against hordes of “companies” offering products at prices too good to be true, most based out of Brooklyn. These “business people” have been doing this for years – baiting and switching customers and making false claims. While i never worked for Best Buy, retailers have to protect themselves against these deceptive practices. Yes, requiring same model numbers are fair as well as excluding promo freebies. it’s only fair. why does Best Buy sell Insignia, Sears sell Kenmore (exclusivity and no price protection). Good price protection policies should be very clear at point of sale, though. some do this better than others.

By: JD

JD — Wed, 15 Jul 2009 04:58:53 +0000

Best Buy has, over the past few years, developed the best policy of all – one that is guaranteed to fail any price match request. They have begun to specify to OEM’s of higher end products ($500 and up) that Best Buy demands all purchases be assigned Best Buy-specific Brand Model Numbers. In this manner, their retailer competitors’ products can no longer be matched to any Best Buy product. Game over.

By: CrUNcH

CrUNcH — Sat, 20 Jun 2009 09:20:44 +0000

I find it funny how people always complain about prices being so much higher than the cost of producing the item, and then they turn around and complain that their job isnt paying worth s$&#!!! Who in you perfect(ly dilusional) world is going to pay all the workers paychecks that put together the product, or the people that drive it halfway across the country so that you can enjoy the benefits of “civilized” life. Who is going to stock the items in the stores? Are you going to volunteer because your concerned about the consumer? Botomline no profit, no buisness. If you dont like the prices buy from somwhere else like walmart, where people get annoyed when you ask them a question that might require them to think or ask a superior. At least at best buy there will be someone who can answer a technical question without blowing a fuse, figurativly and litteraly. If people were so concerned about money they wouldnt be in the market for a fri#^in 52″ tv that can play pictures faster than the human eye can even see. Its not like they’ll starve without one. But i can tell you something, a lot more people than the current (estimated) 20% of americans if not more would go very hungry, for a very long time if there wasnt that “unneccesary” markup you’re all talking about. And chansok thach… if you dont like how the us does buisness, then leave!

By: chansok thach

chansok thach — Thu, 18 Jun 2009 17:28:40 +0000

I SAID YOU ARE TOOK MY MONEY NOT TOSHIBA . the customer relation from best buy told me i have to call toshiba and ask for a replacement. so i do what they told me , i call toshiba they said look we only repair we will not replace the product . i been trying to explain over and over look like all come out is that NO the TOSHIBA CUSTOMER RELATION TOLD ME YOU HAVE TO DEAL WIHT BEST BUY. i ask her to email me so i can show it to best buy , i don’t see no email . i call to best buy customer relation . the lady as a manager said i have to wait . after she know how i fell she said let her call the local store , with all my phone and holding she said the store manager told her that will respone to me in 72hours. they will not replace a new one for me . so what can i do to all of you who have encounter the same problem like me. are you going to wait again and again? i think that their policy is to bad is a RIP OFF. THIS BES BUY IS LOCATION IN MANASSAS . SUDDLEY ROAD. I’M TIE OF THE LIEING PEOPLE WHO SOLVE ME A BAD PRODUCE . MY BELIEVE BEST BUY SHOULD JUST GAVE THE NEW ONE SO I DON’T CONTINOUS HEADDACHE A GAIN . WHY SHOULD EVERY ONE HAVE TO GO BEST BUY AND BUY THE BAD PRODUCT . WHEN YOU NOT HAVING A PROBLEM YOU WON’N KNOW HOW GOOD THE BEST BUY WILL RIP OFF YOU. I ASK TO THOSE WHO HAVE A BAD EXPERIENCING LIKE ME STAND UP FIGHT FOR YOUR RIGHT AS THE CONSUMER. ASK A BUYER. I KNOW WILL SHOULD NOT LET THEM RIP US OFF AND CONTINOUS TO RIP US OFF.THANKS FOR THOSE WHO READ AND STAND UP FOR THE CONSUMER.

By: chansok thach

chansok thach — Thu, 18 Jun 2009 17:14:13 +0000

they told me best buy doesn’t made the product , but i told them that i bought this FROM BEST BUY NO FROM TOSHIBA.

By: chansok thach

chansok thach — Thu, 18 Jun 2009 17:12:48 +0000

i ask for a replacement just give me the new laptop even know i have to paymore to get the better one.they keep said NO!. so today i on june 18 i call the store to find out why taking so long. guess what happen , now is the mother board. so i call to the best buy CUSTOMER RELATION FROM BEST BUY

By: chansok thach

chansok thach — Thu, 18 Jun 2009 17:03:06 +0000

i would like to post my problem here because . best buy have rip me off . on feb-2009 . i went to best buy in manassas and bought the laptop. the salemen sovle me a bad lap top and charge me full priceas new. when i came home i open it was have a hand wrote on the recovery disc so i call the best buy and they told me to bring it back. a week later i went back and purchase a difference one made by TOSHIBA. i bought on 02-23-09. this produce is defecting it have problem i can not turn ON so i brought to best buy. the said they have to send it to the service center for a repair. in about 2.5 week my laptop came back to the store , the GEEKQUAD call me to pick up.and said nothings wrong with the hardware and told me that in order for it to work they will reinstall the software that will cost me $130.00, so i feel why they have to charge me . so i brought it home.. i keep trying to turn ON but is not working so i fell it need to be fixes so i can go online to pay bill or reading , watching movies online . so i brought it to best buy again , anh the manager there said: if the hard drive fail then best buy will not charge me at all. so i told him with a $130.00 to fix it go head because it need it . after a week i call and ask if it ready they told me that the hard drive is fail so they will replace and ask me for the RECOVERY DISC i told them that i don’t have . the person telling to call toshiba for the recovery disc. so i call to order recovery disc it a bout 3to 4 days. i got the disc brought it to best buy they said about todays. so 3later i call back and ask the geekquad said they have to send my laptop to service center again because the media bottom doesn’t work. so again i all for a replacement they said NO.I FEEL HELP LESS.I

By: Best Buy Staff Paid Bonuses to Deny Legit Guaranteed Price Matches | John Sisler

Mon, 15 Jun 2009 16:08:40 +0000

[...] Best Buy, like many other stores, has a public “price matching” policy. But HD Guru reports that according to internal docs, personnel are trained to deny price-matches and even paid bonuses for shutting them down. [...]

By: LMAO

LMAO — Sun, 24 May 2009 13:03:20 +0000

LMAO,LMAO,LMAO,LMAO
wow u people crack me up. its obvious that large retailers do whatever they can to maximize profits
accept it move on go somewhere else
thats why i only buy direct online products